This sounds like a security measure similar to the Windows UAC system of some sort that Mac OSX has.
Maybe check some of the security settings mentioned here? There seem to be other softwares that have this issue as well.
I got the issue fixed
To anyone coming up here from google searches, it had to do with my identification info in particular and the PayPal UI basically tucking away a lot of the settings involved in getting this fixed. Do not use the message-center based customer support. It will run you through the biggest loop in which you will strictly get copy-paste answers until they just tell you to call them. Save yourself the time and just call PayPal directly right from the get-go to talk to an actual person.
itch.io has adaptive payments where if any of the parties has something misconfigured(between you, itch.io themselves, and the person paying you through itch) then it will cancel the transaction and refund the entire transaction. So be sure your account is carefully configured and if nothing in the UI directly implies this then call them directly and they can tell you the actual statefulness of your account to guide you and tell you what is missing. For me it was literally my date of birth and to confirm the SSN I already put in, but due to the PayPal interface not having any way to get to these prompts I had to call them directly and they were able to configure my account to be able to set myself up with a proper PayPal Cash account.
This mitigates and avoids the actual problem at hand and does not solve it at all. I had been using the `direct to me` configuration for years before this issue started. I was handling tax and charge-backs and customer refunds and such on this platform just fine these past few years and would prefer the `direct to me` option moving forward. I was getting the "accept payment" prompt before this issue started as well which means my account was already in a standing to receive payments before this started happening. Hofmeier above even mentioned that they had upgraded their account into a PayPal Cash account and that solved their particular instance of the problem. My stripe payments are working just fine at the moment as well.
Do any itch.io mods have any insight on this.
I sent them a link asking about this whole PayPal cash policy stuff and keep getting this loop about adaptive payments which I have no control or insight over. I've lost a lot of customers and money from this already and would like literally any insight from the itch.io team at this point...
I am trying to do some research to figure out what is going on exactly. Would it have anything to do with this?
I recall having an "accept money" prompt just a day or two before this started happening before all payments started to get refunded
Thank you for contacting PayPal Customer Support. My name is Seth and I am happy to assist you.
I definitely see how that can be concerning! When prompted to "Accept the Money" and choosing to, that's you stating you accept the Adaptive Payments that was sent to you. However, if anyone else that also took part if receiving that Adaptive Payment has issues receiving the payment, the whole Adaptive Payment is reversed, even for those that were able to receive the payment successfully.
Given this, I suggest either reaching out to the other parties that were recipients for the Adaptive Payments to make sure they are all able to receive the payments; or for you to reach out to the sender of the payment and have them send a payment to you directly without sending an Adaptive Payment.
I'm glad I was able to assist, and I hope you have a great rest of your weekend!
Don't forget, we're always around if you need us. Just click "Help" in the top right corner of any PayPal page to visit our improved Help Center.
Add your mobile number to your PayPal account so we can reach you right away if we ever need to verify account activity with you. Simply log in to your PayPal account, click "Profile" near the top of the page and then click "Update" beside "Phone."
You can also make and receive payments with your mobile phone when you add it to your PayPal account. After you confirm your number and create a PIN, you'll be able to get money, send money, check your balance, or manage your account from your phone using simple text messages.
PayPal Customer Solutions Support Specialist
This looks like a lead to what the cause might as I did notice I had an "Accept this payment" prompt before this started happening a few days ago until it just straight up started auto-refunding stuff. Though it should at least continue to give me this "Accept this payment" prompt and not just flat-out auto-refund them. Paypal customer service themselves told me `At this time I was unable to locate an issue within your account causing a hold.` so there's seemingly no reason for it to at least reach that point.
Ive been taking PayPal payments for years through my itch.io store but for about the past 5 days, all of my customers are getting this error out of nowhere:
and on my end, I get a payment and an IMMEDIATE refund with zero implication as to what is causing this. I did not change any configurations on my account or do anything differently in the past 5 days and this seemed to have started happening out of no where. Stripe payments are going through just fine but I've lost all of my PayPal income for the past 5 days now.
I want to ask here in case it is an Itch.io issue and not a PayPal one since PayPal is notorious for having a terrible customer service issue(I've sent them an email but they got me running in a totally automated loop where I'm unable to talk to an actual person at the moment and keep redirecting me to prefab help pages.).
OH MAn Wow this is so sweet of you. I'm so glad you've found so much success with PixSort! I'm glad it runs so great on your surface too I spend quite some time optimizing my plugins with stuff like SIMD and multi-threading and with my latest venture being GPU accelerated plugins it's gonna be a HUUUGE performance step for everyone to enjoy!
Thank you so much for your support!
I'm booting up my OSX installs and I can't seem to be able to recreate this issue at all to find out what is going on here exactly unfortunately... Nothing seems to stand out to make it seem to be a locale or filesystem issue either from some of the other tests that I've done and the current upload at the moment is using the latest SDK from Adobe(Oct 2018) and it is using a statically linked OSX that supports version 10.11 or above so it should show up just fine... I can offer a full refund to your stripe purchase(ending in "xqJrF6") if it is not suiting your needs at the moment as I can't think of any other reason for it to not show up... Really sorry about all this
That's very strange that it doesn't show up there. Even OSX is regarding it as a valid plugin but After Effects refuses to recognize it and you mentioned it happening to a previous version of After Effects as well...
Just one more thing to make sure:
on that .plugin file you should be able to right-click>Show package contents to browse the contents of the plugin archive. Within it, verify that the contents look like this:
Particularly that the "PixSort" file is within the MacOS folder as it might imply that you have an older download of the plugin or the initial extraction did not work correctly.
Very strange that this is happening...
Do you have multiple versions of After Effects installed and might possibly be running a version different to the folder that you are installing it in?(this is something that has happened a couple times to people with install-issues)
When the file has been fully unzipped, PixSort.plugin should have a different icon that will imply that you've got the right file to put into "Applications/Adobe After Effects (version)/Plug-ins"(PixSort.plugin within the PixSort.plugin.zip should go in here). And then it should show under "Wunk Effects" just like in the PC version.
Hey! Did you make sure to unzip the archive before putting the file into the plugins folder? It should have an icon similar to some of the other files you may find in there from within finder.
What are the exact steps that you did to install it?
I've never heard of FFGL! Looking it up now though, this looking like a very pretty interesting demographic for me to explore.
Do tell me more as this might be something I'm very willing to explore as lately I have been exploring GPU acceleration via Vulkan and this seems like a perfect medium for that.
Can you tell me some more context of what version and OS you are using? I am unable to replicate this using Windows 10, After Effects CC 2018 (15.0.0), Media Encoder CC (12.0).
Are you able to create any other compositions that do the same thing? Such as a very minimal composition where this seems to happen. Also have you tried clearing your media disc cache in After Effects? It is possible that the cache coherency between After Effects and Media Encoder has gotten compromised.
Hello! Sorry you're encountering this problem. It looks like you downloaded the PC version(The ".aex" is for the PC version while the ".plugin" is what Mac OSX uses). Be sure to download and extract PixSort.plugin.zip and drag the extracted PixSort.plugin into the plugin folder. When extracted right the icon in your file browser for PixSort.plugin should change as well.
Hey! Sorry about the error you are getting. Did you properly extract the downloaded .zip file into the plugin directory? Something that might cause this are file permission errors during extraction of the zip file. Also what is the exact MacOS version that you are using? (10.12.1, 10.12.3, 10.12.6, etc)
Oh man this is absolutely great! That would be a great promotion of the plugin! I've been working on a little video to demonstrate and promote PixSort and PixDither and such and trying to come up with a good format and this is a great example of what it can produce!
About AE Scripts: I could use AE Scripts but from what I've heard and seen they tend to take a huge chunk of profit from the people selling plugins there and require an EULA for the user to agree with and a lot of other little dings and attachments that had originally made it unappetizing to me. Hosting it on itch.io allows me to charge much cheaper for it while also guaranteeing a 'you buy it, it's yours' format of purchase(when you buy it, it's yours, you aren't just buying a license for the software,). I like keeping it simple for me and the end-user! Maybe someday I'll reconsider once I get a better insight on how hosting on AE Scripts is like since it does seem like a very popular platform to allocate traffic for the plugin but for now I'll stick to itch.io for its great simplicity and service!
Looking forward to seeing your completed work!
No problem! You are absolutely right that I haven't put much effort in promoting my plugin outside of offhand links on the After Effects reddit and such. Now that I have a stable build if PixSort with its feature set being asymptotically complete I can for sure start production of a video demonstrating what PixSort is and how to interface with its features. Thank you so much for the feedback!
Oh man to be honest even just learning to make them myself is quite the journey. There is very very very little documentation out there besides what adobe provides and maybe some stray open source plugins on github so it's quite the task to learn and get up to speed considering pretty much every plugin programmer out there keeps their trade secrets to themselves. It's a pretty weird atmosphere to be in.
You can get the SDKs here! There is a PDF there that describes the overall API and includes some samples for the many different plugin types.
I think for that video they used photoscan which creates a 3d point-cloud from an array of photos and estimates the depth of each of them, and then on top of that they use directional pixel sorting.
Pixsort also has a "Radial Zoom" option for its flow-shape that you may use to exaggerate the depth a bit.
I am based in Southern California!
Currently across all my plugins(and some unreleased ones) I am doing a pass of my codebase to allow for some gpu acceleration using openGL and/or vulkan but at the moment a new Adobe SDK is in the works of being released with a new update that I am waiting for that seems to natively support this. Once the new Adobe SDK comes out I'll be updating my plugins to allow for much of these new speedups.
Do you have a feature request?