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Bugs Sticky

A topic by Wunkolo created 1 year ago Views: 1,067 Replies: 47
Viewing posts 1 to 13
Developer (Edited 2 times)

Use this thread to report on any bugs that you've come across. Please include the version of After Effects you're using as well as the operating system you are on and any supplementary crash logs you are able to provide.

If you wish to resolve yor issue in private then be sure to email me at Wunkolo@gmail.com with any issues you might be encountering!

http://i.imgur.com/GsqEbDp.png

Got another error after restarting AE.

http://i.imgur.com/IULl49W.png

uh oh.

AE CC 2015.2

Developer

Working on fixing this now!

Developer

So it seems to be related to having the visual studio 2015 C++ redistributable.

Try installing this and seeing if it runs.

https://www.microsoft.com/en-us/download/details.a...

I've updated the download on the main page with the redistributable statically compiled within the plugin so users should no longer need the redistributable.

AWESOME, redownloaded it and it works now. Plugin seems to be pretty good too, good work man.

Developer

No problem! Thank you for your support as well!

Deleted post
Developer (Edited 1 time)

Hello!

Do you have a more detailed description? When you click the effect in the effect palette it crashes? Does it say a message of any sort? Also what version of After Effects and Mac OSX are you using?

After Effects CC 2015.3

Mac OSX 10.11.5

https://vid.me/QX6n

Developer

I've recreated the circumstances of the crash but can't seem to encounter the same crash so it looks like I'll need some more information as to what's going on.

In your /Library/Logs/CrashReporter directory there should be a crash log for After Effects. Can you possibly upload this file somewhere so I may see what exactly is going on?

Developer

I recently updated the plugin available on the page with a new build that diagnoses a problem very similar to yours. Try re-downloading the new build and seeing if that works for you!

I purchased the Mac version - I'm running a Mac Pro with El Capitan 10.11.4 (15E65) and Adobe After Effects CC 2015.2 (13.7.2).

I installed it by putting the extension to /Applications/Adobe After Effects CC 2015/Plug-ins/Effects

Every time I make a comp and select PixSort as its effect, the program immediately crashes.

/Library/Logs/CrashReporter doesn't have anything inside, so I can't give you any diagnostics.

So I updated my Adobe After Effects* to version 2015.3 (13.8.1.38). Tried again, crash happens, Logs absent.

So, I googled around and I realised that I have to manually enable the logging feature. It's here: http://pastebin.com/Y6zGmkMT

*) I realise updating isn't necessarily the wisest thing to do because now I can no longer test the previous version, but oh well. At least I can confirm that the crash happens with both versions.

Developer

Thank you for the log. Looking into it!

Developer (Edited 1 time)

Problem has been fixed and updated build has been uploaded onto the page!

I have now tried the updated plug-in with the aforementioned Mac Pro setup and can confirm it works.

Thanks again!

Developer

No problem! Thank you for your support!

I just updated the plugin, and now After Effects quits unexpectedly when using pixort.

y ised AE CC 2015 on

OSX yosemite - MacBook Pro. Intel Core i7. 2 GHz- AMD Radeon HD 6490M 256 MB

crash report here: https://www.dropbox.com/s/p6zkgql44d2hx7k/crash.rtf?dl=0

Developer

Looks like it crashed into a "vfmadd213sd" instruction which your CPU does not support(FMA3 cpu feature)! Somehow I had it compiling for the CPU that it was compiling on and not compiling generic code.

Latest download should be all fixed now!

I just bought the plugin and it doesn't work. http://d.pr/i/NXx3

(Edited 1 time)

Just purchased PixSort. Looks awesome so far but every time I open it immediately crashes. Im using a Mac2015 10.11.6 El Capitan and AE CC 2017.2

I installed it by putting the extension to /Applications/Adobe After Effects CC 2015/Plug-ins/Effects

Here is the latest crash report:

https://www.dropbox.com/s/m5te...

Thanks so much in advance. I'm so excited to use this effect.

-B

Developer

Just updated the Mac build with some fixes that should help with your problem! Try re-downloading the Mac build and see if it helps in any way. If it doesn't though feel free to update with any future crash logs so I can investigate further.

Downloaded the new Mac build and still had AE crash. Took a little while longer this time but heres an updated crash report! Thanks for all the help youre the man!

https://www.dropbox.com/s/m5te...

Developer

Getting close! Just updated the upload with some more fixes. Seems adding parallelism in some places caused more problems than benefits(and cache-abuse for that matter). I also added some progress-bar feedback that should show on the bottom right of the composition window. Lemme know how it goes and I'm so sorry for the problems you've had to face.. If it still refuses to be stable I'm also totally open to refunding you.

Dude! Bought the plugin. Works great for a while, then crashes after effects heavily. I'm running on a Macbook Pro Retina, 10.10.5 (yosemite). After Effects CC2015.0. I don't have a crash report.

It specifically says the plugin crashed.

Developer (Edited 2 times)

Oh man approximately when does it tend to crash by the way? Any specific actions that seem to cause it before it grows more unstable? Hard to isolate the issue without a crash log but I'll investigate what I can from the symptoms so I can possibly reproduce it on my end. Sorry you're having this issue...

I'm surprised it's able to run at all on 10.10.5 considering I used the OSX 10.11 SDK but I suppose it didn't use any huge and exclusive OSX features.

I'll keep watching for that crash report at home. Hope I get one soon. I'm at work now so I'll download it here, to a hackintosh 10.12 (Sierra) and see how it goes. When it didn't crash, the plugin was amazing. So many options to play with! I'm glad I bought yours and not ae pixel sorter.

I just got Pixsort and it crashes AE anytime i mess with the threshhold values. it gives me a buffer error or just crashes with no particular error. 

I use windows 10 Intel i4790k 16gb ram and nvidia 960. 

sometimes it even crashes my premiere file that i linked to AE.

ERROR message

Developer

Hey. Sorry bout the bug, other than the threshold value causing the crash does all else seem alright? Any info about your comp that you might be able to share such as your pixel aspect ratio or resolution? Not sure what would get it to allocate a 15x0 frame though it may have to do with having "adaptive subdivision" on in which it tries to progressively generate the high resolution image from much much lower resolution ones in favor of real-time interaction

If you're able to the Windows Event Viewer might be able to give me much more precise insight on where the crash occurs if you are able to provide it.

Hey, so i am editing in 1920x1080, and i tried 4k stuff and same thing happens. Im not sure exactly how to use the windows event viewer.  And it crashes anytime i try using the plug in. same error message too.

Developer

The link provided(https://helpx.adobe.com/photos...) has a tutorial on how to use the event viewer. I'll investigate the issue on my end some more as this is the first this specific error is happening. Until then though try disabling "Adaptive Subdivision" and see if that helps at all

Hi. I just buy your plugins. I'm running on macOs Sierra 10.12.3, Retina 15, 2,8GHz I7, Nvidia GeForce GT750M / AE CC 2014


I Have two issues:

_When i click on PixSort/Sort/Reverse

_When i move the timeline video

After Effect say (translate from french) : "After Effects (issue): A failure occurred during the call of the external Pixsort effect module"

Where could i get the crash report ?

Developer

Hey! Sorry about the bug.. This seems to be something happening to a lot of OSX users:

In your "/Library/Logs/CrashReporter" directory there should be a crash log for After Effects that could fill me in on specifically what is going wrong.

https://pastebin.com/2Bkgj8HQ

Developer

This crash log does not appear to make any mention of PixSort though this cautionary event log does mention the that your system is experiencing an excessive 45199 "wakeups" per minute which appears to be mostly safe. Do you have another crash log that you are able to send? Possibly the one immediately before this one is the actual crash-event log.

https://pastebin.com/pB5ZtYTz

Developer

Thank you for the crash log! Just applied a patch to the Windows and Mac build that should fix your issue among some others

Perfect ! It's WOrking

Hi, having significant issues re-opening a comp made by someone else that uses PixSort  - get all the attached issues - AE in an attempt to self regulate seems to delete all the layers with pixsort on it so the file is unusable. When I delete PixSort from my plugins the AEP opens absolutely fine (and alerts me that the plugin is missing).  I've done as AE says which is save with a new name.  This strips all the PixSort stuff out of the comps making it unusable.

Developer

Are the two of you using the exact same version of PixSort? Be sure to check the "Build Date" value when clicking "About". Also are the two of you using Macs or is it a mix between Mac and PC?

So, as soon as I posted this I installed a 1.1 which brought everything back.  The animator was using Windows but we're on Mac.  All good now, thanks.

Developer

Glad it got resolved!

Hi, I'm experiencing crashes when I click on the Reverse checkbox under Sort. This happens when I set the Threshold to 1.0. Running After Effects CC 2017.2 (14.2).

Developer

Oh man I seem to be able to recreate this on my end too. Looking into it now!

Developer

Added some patches! Redownload for the new build. Should be fixed now!

Great, thank you for the quick fix! It's working again. Fantastic plugin, really happy with it so far.

(Edited 1 time)

So I noticed one more thing, when I apply the PixSort plugin, I'm getting a single pixel border all the way around my composition. is there a way around this? I believe it's related to the Reverse checkbox, because when I unclick it, the borders are filled out properly.

Developer

It seems to be from my Smoothening option under the Interval section. It blurs the Interval Mask and when trying to blur the border-most pixels it pulls in a black pixel from the edge:


In your case a solution would be to set the Interval-Smoothen option to 0 for now if it isn't too drastically affecting your results while I work on implementing a better interval-smoothing.

Thanks for the clarification, I'll just have to change that setting for now.