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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,813 topics · Next page · Previous page · First page
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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 19 days ago
849 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
861 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,395 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,302 views
pls tell me
started by venomous dragon Oct 01, 2018
3 replies
11,001 views
Currently my page has a side bar which is perfect however i don't think its necessary for the devblogs, is there a way t...
started by Deleted Account Jun 01, 2019
193 views
No replies yet
Hi, I worked on https://leexx.itch.io/organpunk and https://naughtycog.itch.io/lightbringer but they're not on my profil...
started by iwanPlays May 31, 2019
2 replies
3,636 views
I can't vote in a jam https://itch.io/jam/cyberpunk-jam-2019 even though I was a co-creator of https://leexx.itch.io/org...
started by iwanPlays May 31, 2019
2 replies
848 views
Hey there! I really like the itch.io randomizer a ton, but there are two things that would make it far easier to get som...
started by Feverdream Johnny May 31, 2019
276 views
No replies yet
The project page says the recommended size for a cover image is 630x500 - but I don't see cover images displayed anywher...
started by TOASTEngineer May 30, 2019
2 replies
5,180 views
I'm trying contact support to set up the tax interview, but it's been 12 days since the last email response. I figured i...
started by bendzz May 07, 2019
7 replies
876 views
I'm planning on releasing some tools and I would like to be able to charge a monthly subscription amount for this. There...
started by NightBlade May 30, 2019
231 views
No replies yet
Hello everyone, I am in France and as an individual with a EIN number, I should not pay the VAT so I did fill the "tax"...
started by flyingmantisgames May 28, 2019
4 replies
2,140 views
It's no secret that there is some malware here and there on the site, but recently I've come across some really tricky b...
started by CoalFire Mar 09, 2018
5 replies
2,061 views
Hi, I'm a game developer from Egypt and now when I tried to do the tax interview to be able to do a payout I found out t...
started by CorianderGames May 27, 2019
11 replies
2,819 views
Hello , Not sure that happened but my game was live , Whoever when today I checked it was unpublished I checked my email...
started by TGRetro May 26, 2019
7 replies
353 views
Can you fix all server errors?
started by Joey Nigro Games May 27, 2019
4 replies
392 views
Anytime I try to submit my game to a jam, it gives me this error message "We seem to behaving server problems, please tr...
started by Blacksred Empire May 25, 2019
2 replies
331 views
I would like to give-away Oculus Keys for a free game with Itch.Io - am I right to assume this is not possible? In my ca...
started by Indifferent Penguin May 25, 2019
4 replies
317 views
I've had my itch.io account pretty recently for asset contents. Then, I wanted to start a devlog for my project, but, I...
started by Elliott404 May 26, 2019
2 replies
2,332 views
Hello! A while back, I bought "A Good Bundle", and while there were some gems in there, there also where some things tha...
started by OsthatoAlfakyn May 25, 2019
1,080 views
No replies yet
Hello! I'm trying to publish an HTML5 game on itch.io for the first time and I've run into a problem. It looks like a bu...
started by pancelor May 25, 2019
746 views
No replies yet
OK so for some reason there isn't a Delete button next to any comment that isn't mine. That's quite silly already since...
started by Nimso Studios May 24, 2019
2 replies
1,066 views
Hi! It came to my attention that my assets ( https://avibratofan.itch.io/fighter-red ) were removed from search the day...
started by ff_2_mv May 23, 2019
12 replies
643 views