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Almost 2 weeks without a support email reply

A topic by bendzz created May 07, 2019 Views: 396 Replies: 7
Viewing posts 1 to 6

I'm trying contact support to set up the tax interview, but it's been 12 days since the last email response. I figured it'd be a while since the first response took 9 days, but figured I should try here too. It looks like I'm not the only one having this issue

(3 edits) (+1)

You're not the only one.  I've been waiting for an response from support since Jan 31st.  I thought a post in the forum might get a response, but still nothing.


I've let an admin know.

Could you do this for me as well ? I feel like i'm not going to have an anwser otherwise :/

I made a request to get back a link I lost months ago because it was in the spamm folder and got deleted automatically.


Sure thing!


Has anyone heard from support yet?


Still waiting myself. I sent a couple more emails but it's been ~32 days now.


Just for the record I haven't received any email back from support either. One email in about 5 years so I can hardly be accused of abusing the support system as I appreciate it's only a small team.

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.