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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,819 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 20 days ago
889 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
862 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,410 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,306 views
Hey there! My game has lots of .jpg sequences so I was wondering if i could have my 500 file limit upped or removed? I'm...
started by DPMaker May 10, 2019
195 views
No replies yet
First I dint made the game or I can edit it. But I dont want it to sit in my library. It was bought so it actually stays...
started by Kai Dec 25, 2017
2 replies
6,947 views
A few months ago, I moved to Itch from Gamejolt, and I have a couple questions about Itch's money system. 1. Can I use m...
started by Norsaken May 09, 2019
2 replies
468 views
Hello, we are about to finish a game and we would like to publish it on this website but it is larger than 1 gb, they sa...
started by BlackHelmet_Games May 09, 2019
506 views
No replies yet
If i host a jam, can i submit my own creation?
started by LadyS May 09, 2019
2 replies
302 views
Hello all, this is my first time posting here, so apologies that I'm still pretty uninformed about how Itchio works. So...
started by zoealyse May 09, 2019
3 replies
1,532 views
As a Dutch person it'd be very nice if you could add iDeal as a payment option. It seems like Stripe already supports iD...
started by BuggStream May 08, 2019
1,669 views
No replies yet
So, i want to make a Rhythm Game, it's a game for a friend of mine, it's free and just to study... but i have a problem...
started by antoniomarco May 07, 2019
3 replies
1,111 views
So I'm trying to release a game, but I've encountered a very vague way of describing and naming the pricing methods. Ess...
started by Shelled Spectre May 06, 2019
2 replies
291 views
I have Norton Security on my current machine, and it seems to keep interfering with my installation of itch and its conn...
started by Autumn Rain May 02, 2019
3 replies
452 views
Hi. I recently released a platform shooter game called Thousands here on Itch.io ( https://calebwin.itch.io/thousands )...
started by Caleb Winston Jun 13, 2018
3 replies
2,330 views
I've set the game to be under development. I've also restricted new downloads. But I've set the information on my game i...
started by gogdu May 04, 2019
5 replies
375 views
So, to receive the Steam key for my purchases, I need a confirmation sent to the purchase email. The problem is I can no...
started by ThunderekTV May 04, 2019
270 views
No replies yet
On your front page search - could you give the option to select multiple items? For example with session length: If I wa...
started by Evolutionary Games Mar 26, 2019
5 replies
544 views
QuestionPayPal
For the PayPal purchase options on games, can you use a PayPal gift card or do those not work?
started by GrimmxLaw22 May 02, 2019
1 reply
544 views
can't complete the Tax interview..... stuck in second step.. I entered information (name, email,...) clicking on continu...
started by mocigil May 02, 2019
661 views
No replies yet
SUCCESS! Thanks for the Itch team for featuring both the LGBTQIA tag and the Queer tag. LGBT is still of course availabl...
started by EnbyKaiju Apr 18, 2019
20 replies
1,473 views
I updated my game and I wrote its devlog. But my game is not a fresh game yet. How can I make my game "fresh"?
started by RedPain Nov 02, 2018
3 replies
1,187 views
It would be really wonderful if you can add Alipay / Wechat Wallet to payment methods, just like steam does. Chinese ind...
started by Mt. Que May 01, 2019
1 reply
760 views
Recently, I had a problem with one user who was disrespecting other participants of a game jam I'm hosting. I was able t...
started by Red Iron Games May 01, 2019
352 views
No replies yet