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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 20 days ago
912 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
863 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,424 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,313 views
How do I delete my account? I really need to. I wish I hadn't created this account in the first place.
started by StarDust45 Apr 29, 2019
5 replies
3,212 views
My problem is that I selected 'Collected by itch.io, paid later' where i need to complete a 'Tax interview' in orden to...
started by kato-san May 31, 2018
19 replies
3,669 views
The latest Ludum Dare just ended and I host my games on itch for such a situation. Well, I added a "Ludum-Dare-44" tag t...
started by jlothamer Apr 30, 2019
272 views
No replies yet
Hello! How can you sort products on sale by popularity?
242 views
No replies yet
I'm trying to download the game Memoirs of Magic (which was just released today), but whenever I try installing it throu...
started by Phoombus Apr 29, 2019
2 replies
749 views
Hello, as the title showed, after waiting for a weekend, one of my games still couldn’t be searched by your search bar...
started by Winking Entertainment Nov 12, 2018
15 replies
1,803 views
hey dear game devs, over the year i been testing many games and gotten experienced in breaking games and such things and...
started by IncredibleWolfy Apr 30, 2019
295 views
No replies yet
I found a couple of games that are on sale for less than 50 cents. But there seems to be no way to actually purchase the...
started by ranger_lennier Apr 28, 2019
1 reply
426 views
https://itch.io/games/newest/exclude-jam Is picking up a lot of game jam submissions at this time. I don't know if the g...
started by Evolutionary Games Apr 29, 2019
267 views
No replies yet
In today's world subscription is everything. It just came to my knowledge that SubscribeStar will enable in-browser game...
started by Starcentric Apr 28, 2019
767 views
No replies yet
Just a bit of feedback: I understand you're required by law to charge VAT, but VAT is generally pre-calculated and inclu...
started by SirPrimalform Jun 23, 2018
5 replies
3,626 views
when I start a new game ponpon doesn't ask me if I want to use a cheat?
started by obasker Apr 28, 2019
1 reply
232 views
how to get a best ending on any of the character's routes
started by obasker Apr 28, 2019
1 reply
300 views
I've tried searching under devlogs and under browse. I have my settings set to PUBLIC and it is not limited in access, I...
started by starblinky Apr 27, 2019
2 replies
502 views
Hi there, We'll be launching our game next week and for Steam we're offering a 10% launch discount. We've pretty much fi...
started by Epitasis Games Apr 26, 2019
2 replies
652 views
Hi, I noticed that on the itch app page ( https://itch.io/app ), we have the possibility to download the windows, mac or...
started by Sayanel Apr 10, 2019
2 replies
315 views
QuestionFlambeau
In Flambeau, how on earth can you beat the boss on floor 30?
started by narutoadsage Apr 26, 2019
1 reply
268 views
Or even better, a way to set the rate manually for each country? I have deregered from VAT MOSS, since from Jan...
started by StrandGames Apr 25, 2019
407 views
No replies yet
I think itch.io got plagued so my paramedic letters desc edits got flashbacked. Did it really get plagued or it's still...
started by Melancholy Games Apr 25, 2019
1 reply
243 views
Hi, sorry if this is old news but are there plans to introduce a way for a game to appear on the page of both authors, w...
started by fadingroots Apr 24, 2019
2 replies
2,758 views