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VAT for EU customers

A topic by SirPrimalform created Jun 23, 2018 Views: 1,455 Replies: 5
Viewing posts 1 to 4
(1 edit) (+2)

Just a bit of feedback:

I understand you're required by law to charge VAT, but VAT is generally pre-calculated and included in the price and it's kind of off putting to suddenly have it added on at the checkout (I know that's how sales tax in the US works, but for VAT that's pretty unusual).

Since you're detecting our location (by IP address I'm assuming), you could use that information to pre-adjust the prices. I've certainly never been charged extra VAT on GOG.com but it's there as part of the price.

Admin(+3)

Hello,

Thanks for the feedback. We're aware this kind of setup is strange for many buyers, and it's something we'd like to change in the future. It's a significant change though since it will affect earnings of sellers drastically, so we haven't planned how and when we'll roll this change out yet.

(+1)

Yes, obviously if the same price was shown everywhere but some payments were having VAT removed it would be problematic and it would definitely affect sellers earnings.

I was suggesting dynamic price display, so a $10 game would show up as $10 for you, but since I'm in the UK where we have 20% VAT it would show up as $12 (inc. VAT) when I view the game's page. This would mean the developer gets the same amount regardless, similar to how it is now and the only real difference is that the added VAT is shown earlier in the process rather than waiting until checkout.

It might make the shopping experience a bit smoother for those of us where tax is not added on when you come to pay. I got over it but it was definitely a weird feeling!

About GOG not charging VAT, I looked through their website for any possible explanation and they do charge it. The full price you see on the game is also the tax. Its a nice mathematical trick they did there.

https://support.gog.com/hc/en-us/articles/212632089-User-Agreement

"6.4. All prices are visible in the product catalogue page. They’re inclusive of legally applicable sales taxes/VAT."

(1 edit)

@firecat: If you read my post again you'll see that's exactly what I said. ;)

"I've certainly never been charged extra VAT on GOG.com but it's there as part of the price."

Key word being extra. I know they charge VAT but the point is that they declare it upfront as part of the price so you don't get a shock at checkout.

(+1)

Hmm, still getting thrown by the VAT being added on at checkout. 

You seem to be able to detect my location in order to charge me VAT, so I hope at some point you can use that information to display the correct price for me. VAT is supposed to be included in the advertised price rather than added on. I know it must seem strange for some as sales tax is added at the checkout in the US.

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