Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,659
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,659 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 84 days ago Last page
164 replies
13,560 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
726 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,474 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,155 views
Hi, I've never bought a game from here. I just want to support a comic artist I like, so I bought Starfighter: Eclipse...
started by whynter Dec 02, 2016
3 replies
974 views
I looked in to the documentation and searched for 1 hour i think and i did not find an answer the documentation did not...
started by masken8 Dec 03, 2017
2 replies
1,137 views
I uploaded a game a while back but recently I lost the game files. I'm wondering if there is any possible way to retriev...
started by DawnosaurDev Nov 25, 2017
3 replies
433 views
Hi, I think there is a bug (or not implemented feature) about VAT calculation for Canary Island. As European Union says...
started by RisingPixel Dec 05, 2017
1 reply
412 views
I'm pretty bad at english and i make mistakes ! Please change that
started by Wasplay Dec 04, 2017
2 replies
302 views
I have played a couple of games in the browser where the stacked links on the right "Rate this game" "More like this" et...
started by Hanon Ondricek Dec 03, 2017
2 replies
3,127 views
Hi, We're a small team living in Turkey and we're having problems with payment, currently itch.io suggests Stripe for pa...
started by Red Dot Studios Dec 02, 2017
1 reply
286 views
I made a game with a friend, is there a way to show it on both our dashboards? Currently it is only visible for him (I h...
started by Chopin Nov 29, 2017
4 replies
1,447 views
I'm trying to upload a .jar file and I don't know what to put for the class name. I'm relatively new to programming, so...
started by Rhyzue Nov 10, 2017
4 replies
1,645 views
Hi, I noticed that under the purchase buttons on some game pages, it says, "Your purchase comes with a Steam key. " Howe...
started by silverspook Nov 30, 2017
2 replies
469 views
Hello! I was wondering if front page features are done by popularity / sales or if I have a shot haha. Thank you for you...
started by Del_Duio Aug 04, 2016
5 replies
10,738 views
Hi, Just wondering how do you get to the front page ? Can you pay to there? Or just driving traffic into your game the o...
started by McSwan Nov 12, 2017
2 replies
4,854 views
I've made an AI pathfinder game/project file that I would like to upload. I would be uploading the project file, not a c...
started by PNDA Nov 16, 2017
1 reply
573 views
Hi, Using the itch browser I cannot select more than one game to download at a time, the 5 or so games are there but you...
started by tommygy10 Nov 26, 2017
1 reply
301 views
I've tried it using Internet Explorer as well as Google Chrome, with Google Authenticator(Android), but it always gives...
started by Superfury1 Nov 26, 2017
2 replies
1,267 views
FeedbackBackup Plan
Hey all! Just a quick reminder for the itch crew: make sure your backup plan is in place! This message from IGS is reall...
started by Lantana Games Nov 24, 2017
2 replies
400 views
dimensões ideais para jogos (retrato, paisagem)?
started by jefferson da silva Nov 21, 2017
5 replies
17,060 views
Not a substantial demand but it just feels good to own purchased games on each platform
started by tga Nov 21, 2017
1 reply
418 views
I had one of my games linked on Twitter with a summary card and I noticed that the image it uses is a still of my game's...
started by mahojigoku Nov 15, 2017
3 replies
499 views
In the Madison Indies Slack channel we were discussing ways to replace our Facebook Madison Indies page. Someone was won...
started by lunarsignals Nov 20, 2017
2 replies
308 views