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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,779 topics · Next page · Previous page · First page
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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 11 days ago
654 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
843 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,187 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,276 views
ive been trying to download lisa:the hopefull and it downloads normally but when it finishes it says error - not allowed...
started by Lolypopmaster Nov 18, 2018
3 replies
340 views
Hello everyone, This is a piece of feedback & suggestion regarding the feed of the users we follow on itch.io! Context A...
started by Rastagong Nov 17, 2018
2 replies
765 views
i have submitted it for game off 2018 and i also want to submit it for weekly jam 71
started by prateek76 Nov 18, 2018
1 reply
810 views
First of all, Thank you for this website and I have some question that needs to be answered 1. Will itch.io give me a re...
started by h1G_hadezbladez Nov 17, 2018
4 replies
319 views
So I uploaded a game I made (with unity if that helps to answer), but when someone downloads the game and tries to play...
started by Monty Monster Studios Nov 17, 2018
343 views
No replies yet
It would be nice if I could display a page for game jam entries in the desktop app for easy download, possibly a "Downlo...
started by drakecaiman Nov 16, 2018
284 views
No replies yet
It would be nice if there was some way for developer to denote which browsers can run/is accounted for in a web-based ga...
started by drakecaiman Nov 16, 2018
306 views
No replies yet
Hi there! First post here so I hope I'm posting in the right place. Currently I'm going through the app and downloading...
started by kooblikon Oct 13, 2018
4 replies
3,827 views
Questionitch EIN
Hi, I was wondering if anyone from itch can help me with their company data, including company name, EIN and business ad...
started by GrimTalin Nov 09, 2018
6 replies
783 views
It seems like the initial release of a game is pretty important for views and front page consideration. Is there any way...
started by Jesse Millar Nov 12, 2018
2 replies
1,657 views
¿Es posible añadir la opción de eliminar los juegos de la biblioteca ??, ya que para algunos casos como éste (el de...
started by Samuraisan48 Nov 11, 2018
2 replies
1,647 views
For example, something similar to Synacor Challenge ( https://challenge.synacor.com/ ) or the Advent of Code( https://ad...
started by staniks Oct 14, 2018
2 replies
365 views
Questionindex.html
erm probably a dumb question but where is this or how do I get it to stick it in my game zip?
started by KeyboardWario Oct 24, 2018
2 replies
1,836 views
Now when I try to play my games...I get this image... ( Update )...Seems like it has something to do with CHROME / FireF...
started by k12gamer Sep 05, 2018
3 replies
1,001 views
Is there any way to remove a game from my library?
started by Samuraisan48 Oct 23, 2018
5 replies
19,777 views
I've poked around and haven't seen anything about Itch.io gift certificates. It'd be great to be able to purchase a gift...
started by Feneric Nov 13, 2018
2 replies
8,894 views
Idea from the real world. A friend saw my sales goal on one of my games. I usually set a low goal if I do a 100% price d...
started by Tartle Games Oct 27, 2018
2 replies
696 views
Hi, I just release my first game on sale and I posted it in the Release Announcements yesterday. Today I noticed that my...
started by KOEX studio - games by Choo Bin Yong Nov 10, 2018
10 replies
727 views
Hi itch! Any chance that we could get a feature where programs installed via the itch.io app get added to the applicatio...
started by Blueberry Soft Nov 05, 2016
5 replies
898 views
I think my account has been marked because I submitted a lot of Jams before, but I guarantee that the game submitted thi...
started by YangBin Nov 13, 2018
266 views
No replies yet