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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,779 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 11 days ago
654 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
843 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,187 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,276 views
Hi when i try to host the game the html5 games which is a multiplayer game it wont let me play the multiplayer features...
started by ssshammi Oct 15, 2020
435 views
No replies yet
Greetings, I recently uploaded my first game on itch.io, and I don't have much experience yet in the Dashboard. The game...
started by AndalinaGameDev Sep 26, 2020
5 replies
5,730 views
I've read the docs on Search and Browse, and still have an issue. I've run several large bundles of game assets over the...
started by Joel Steudler Oct 12, 2020
3 replies
340 views
I'm planning on releasing something (kinda like a teaser for an game) and thought about posting it to Release Announceme...
started by JanneLDev Oct 14, 2020
3 replies
477 views
I bought a game for myself. When I went back to purchase it as a gift for someone, the "send as gift" option was gone. I...
started by 3liza Oct 15, 2020
1 reply
1,000 views
Hi! There are a few topics about this recently, sorry to add to the spam. I uploaded a project ( https://tann.itch.io/sl...
started by tann Oct 14, 2020
2 replies
2,056 views
I just downloaded among us, but it doesn't work. Can it work on a Mac?
started by Froppy :) Oct 15, 2020
1 reply
212 views
Hello everyone, I have a game https://bigmat1.itch.io/offroad-racers There's 1 file, first I upload 0.5 And the game is...
started by BigMat1 Oct 14, 2020
4 replies
349 views
Is there a way to hide the screenshots bar in the project page for mobile users? The Screenshots: Hidden setting only af...
started by Bip Studios Sep 05, 2020
5 replies
936 views
I recently was able to put the full version of my game on itch (I couldn’t previously as it was too large but they exp...
started by DarkStone Digital Oct 10, 2020
12 replies
2,330 views
I can not access the game The Old Man + Extra chapter or developer's page from Bundle for Racial Justice and Equality. h...
started by itchezu Oct 10, 2020
7 replies
983 views
Apologies if this is the wrong place to post this. For my WebGL game, I have turned off the screenshots in the Theme Edi...
started by Just4FunStudios Oct 10, 2020
1 reply
323 views
My first game "Space Station: Alpha" ( https://ryancavendell.itch.io/space-station-alpha ) was published a week and a ha...
started by Kieron Scott Oct 14, 2020
3 replies
378 views
Hey guys, first of all I am a solo developer making a metroidvania game in pixel art (check out the game here: https://s...
started by Sweeping Avalanche Creations Oct 13, 2020
5 replies
350 views
This is probably the dumbest thing, but i'm new here. It's been more than a week since i created my page and i still can...
started by Java820 Oct 12, 2020
7 replies
1,465 views
I've been trying to figure out how to get rid of the link to my community page that's underneath the header to my profil...
started by hannah j. gray Oct 13, 2020
1 reply
1,279 views
I have a bad habit of walking past exactly the thing I'm looking for at the hardware store and can't find it until staff...
started by Rugose Kohn Oct 12, 2020
3 replies
349 views
Hi, ive always wanted to create video games. Ive decided id start now, but I dont know what program to use. Thing is I c...
started by forestforkey Oct 12, 2020
5 replies
446 views
Hello, I just uploaded my game as a web game, and whenever it loads, the resolution is off. I manually set it to 1920 x...
started by jebbinjack Oct 11, 2020
2 replies
1,811 views
I have been trying to upload my games to game jams for a month, but I keep getting the following error. "We seem to be h...
started by corefox Oct 11, 2020
6 replies
263 views