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Bundle remains unlisted after 12 days since publication

A topic by Joel Steudler created Oct 12, 2020 Views: 303 Replies: 3
Viewing posts 1 to 2
(+1)

I've read the docs on Search and Browse, and still have an issue.

I've run several large bundles of game assets over the last year through itch. My current co-op bundle has been in release for 12 days but has not shown up in the Co-Op Bundles listings as of yet.

https://itch.io/b/602/awesome-autumn-game-asset-bundle

This is extremely disappointing as it's killed our visibility and the sales have reflected that, compared to previous similarly sized bundles. I don't know if this is a bug or what the cause is, but I'd like to know how to prevent this from happening if I choose to continue running bundles through itch. I really like this platform a lot, and it takes a great deal of effort to organize a dozen creators and get 30+ products assembled and ready to go. Having zero organic discovery visibility is very bad. We've had issues with previous bundles taking a few days to get listed, too... but 12 days is just a killer.

If anyone can help me understand what is going on and how to address it, it would be much appreciated.

Moderator(+2)

I've let an admin know.

(+1)

Thanks for pushing it to an admin, but it's been two more days, and I have not had any contact from anyone. Our co-op bundle has now gone unlisted in your index for 15 days of its total 31 day running time. Any action to resolve or explain this would be very much appreciated.

Moderator(+1)

Haven't heard anything since, sorry. There's nothing more I can do.

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.