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My first paid game isn't indexed, appears to be stuck in game review

A topic by Kieron Scott created Oct 14, 2020 Views: 334 Replies: 3
Viewing posts 1 to 3
(+2)

My first game "Space Station: Alpha" (https://ryancavendell.itch.io/space-station-alpha) was published a week and a half ago. I understand first games that are paid go under a special game review process so it can take a while, but the available information suggests to 24 to 36 hours (maybe longer if things are particularly busy) but it appears that at times games can get stuck in the queue for some reason.

I've followed the instructions on https://itch.io/docs/creators/getting-indexed, then waited five business days without it appearing. I then contacted support, waited two more business days, now posting on here in hope that a moderator can help me resolve this.

It seems like something is going on. Major Updates also require staff review and haven’t been working. Something may be wrong with the queue or approval system. I’m sorry this happened to you. Hopefully you get some attention soon.

Moderator(+1)

Indeed! I just gave the game a bump. Sorry it took so long.

(1 edit) (+2)

Thank you!

P.S. Love Escape from Cnossus!

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