ive noticed now for 2 days new gifs are not playing on this site any idea why
Hi! We experience this issue as well on our game page (NSFW)
Previously the animated gifs in screenshots were still working (When most of the other gifs stopped working), but now even they don't load.
Excluding the issue with the screenshots, we noticed there was a difference between old and new gifs:
— The old gifs that continue to work are the ones that have /original/ right before the [name].gif in their URL
— When you try to upload a new gif it has /originalm/ before the name and when you open such gifs in a separate tab they are not animated
The new gifs when donwloaded seem to have a way smaller size than the original file, seemingly now only including the first frame on gif. Here's the same gif (SFW) uploaded late September and now:
September — img.itch.zone/aW1nLzIzMjk0NTAwLmdpZg==/original/W89scw.gif (2.9mb & animated)
October — img.itch.zone/aW1nLzIzNTQwMjA5LmdpZg==/originalm/6O7%2FmX.gif (77kb & static)
Same here! All my pages stopped loading gifs!
https://reverierebels.itch.io/the-hope-lab
https://reverierebels.itch.io/echoes-of-the-veil
https://reverierebels.itch.io/hellgate-doge-reckoning
Do you mind sharing what pages you expect to see what on? List the URL and what images should or should not be animated.
We pushed out some changes to our image processing server that caused some invalid image resizes to get cached. I want to spot check any problem pages to ensure that the functionality is working as before.
Note that some caches may take some time to get refreshed.
Thanks
Basically all my asset pack pages had some animated screenshots and banners that aren't working. Some old content is still animating, but all new animated gifs I add aren't working.
In my latest project (https://franuka.itch.io/elemental-dungeons-fire), the banner should be animating, the background image too, everything below "Objects & Decoration", everything below "Character sprites", and screenshots 2, 3 and 4.
Let me know if you need any more info. Thanks!
https://phantomcooper.itch.io/aestheticsidescroller
So all the older gifs on my page are working fine, but if you scroll down there are 4 animal sprites that are just still-images when they should be animated. I never had the banner issue tho
Do you mind sharing what pages you expect to see what on? List the URL and what images should or should not be animated.
We pushed out some changes to our image processing server that caused some invalid image resizes to get cached. I want to spot check any problem pages to ensure that the functionality is working as before.
Note that some caches may take some time to get refreshed.
Thanks
Sure!
I was referring to cover images specifically in my message (the 630x500 images that represent a project). All my project cover images are animated GIFs. In the past, these would show their static initial frame until they were hovered over, at which point they would animate. Now, only the cover image of my project Top Down Sprite Maker is animated (strangely by default, and then stops on hover), and all other project cover image GIFs are being displayed as static all the time.
You can see this on my profile page.
Strangely, I sometimes see them as animated in my project dashboard, but then they go back to being static if I refresh the page.
Many of my other GIFs hosted by Itch.io aren’t animating either. On the Top Down Sprite Maker project page, both the banner and background are animated GIFs, but neither is animated right now. Similarly, all of my screenshots are animated GIFs of program footage. Right now, it seems that only 2/6 (the first and the fourth) are animated in the right-side preview panel. The only GIF on the store page that I see as animated in my browser (Chrome on Windows 10) is the “Please rate the program” GIF with the moving stars, which is hosted on GitHub.
I have similar issues on my other project pages. For example, on the Pokémon Gen 4 Trainer sprite style page, the page banner isn’t being animated, but the animation preview GIF in the page body is, because it’s hosted on GitHub.
GIF cover images in project widgets also don’t seem to be being animated. You can see an example on the Pokémon page linked above.
I hope that helps. Let me know if I can do anything else to help diagnose the issue.
P.S.: Means a lot to be talking to the man himself! I think this site you’ve built is a monumental service you’ve done for creators and players, which is why I’m so passionate about its future. I’ve watched your XOXO Festival talk several times and always go back to it as a source of inspiration. I’ve been a bit frustrated by the lack of communication and clarity from the team recently surrounding the various issues the site has been having in recent weeks, but I’m rooting for you guys to get everything sorted!
Banner and background images uploaded as animated GIFs via the page theme editor are still static. Reuploading them also results in static display, so it doesn’t seem to be a caching issue. As far as I know, this functionality has consistently worked until about ~2-3 weeks ago.
Page: https://flinkerflitzer.itch.io/tdsm
Examples of affected GIF source files:
Do you mind sharing what pages you expect to see what on? List the URL and what images should or should not be animated.
We pushed out some changes to our image processing server that caused some invalid image resizes to get cached. I want to spot check any problem pages to ensure that the functionality is working as before.
Note that some caches may take some time to get refreshed.
Thanks
I've tried with another cover GIF for my game "Endless Escalation", only this time with the recommended size (630x500). It now animates in game lists but only when hovering it, not by default.
This is the GIF:
And here are the pages where you can see the cover not animating unless you hover it:
https://itch.io/games/genre-strategy/tag-clicker/tag-idle/tag-incremental/tag-si...
Cover images have been “hover to play” for many years now. There was a bug from earlier this week that caused them to automatically play, but it has been fixed. (Note there may have been some exceptions where gif cover images autoplayed, but we’re trying to normalize how covers are rendered everywhere)
Do you remember them automatically playing somewhere previously?
That’s caused by the bug I mentioned. Those pages have the wrong image in the cache should be reset within a few days.
Glad to hear it should be fixed soon- Will be keeping tabs on it! Here is my report regardless:
All GIFs on all of my pages do not work, although screenshots do play if you click on them. This is a pretty big deal for me, because I've found that people are lots more likely to buy my assets if they can see them in motion. (For example, effect animations.)
Some affected pages (banners + screenshots):
Also- Before coming here and finding this thread I also checked the subreddit for any news on itch.io GIFs, and found this post reporting a bug with image uploading which may be relevant to what you guys are working on: https://old.reddit.com/r/itchio/comments/1o0fxok/my_profile_picture_randomly_reverted_colors/
I have a partial solution:
Store your animated GIFs in a public GitHub repository and link the raw content URL in the HTML/Markdown with an <img> tag (HTML) or a ![]() (Markdown).
Here’s an example:
This works for GIFs in project page and devlog bodies, but it doesn’t work for banners or background images, since those have to be uploaded via the theme editor, and thus they rely on Itch.io to be animated and rendered correctly.
So, I tested and works with both gifs in the description and screenshots, my question is why? Using devtools you can see that the gif file was indeed uploaded, but it refuses to show it in the page, just the first frame instead. It's annoying, I'm starting to making assets to sell in the platform and I can't show properly my animations without the gifs working, I know itch's team is small, but this issue is taking too long to fix...
(Before you ask, I'm not a English native speaker :D)
Any chance this is caused by the backend SOMEHOW defaulting to "Disable animated GIFs" for SOME REASON?
Hi!
I have the same problem here! And it's kind important to show the animation for the users
https://atari-boy.itch.io/frog-hero
Hi,
Same problem here as everyone: newly uploaded GIF are not animating. It seems that the image server is simply keeping the first frame and "discarding" all the other remaining frames when we upload it.
Here for example, this GIF of my latest game weight about 328kb. After uploading, it's now a 8kb GIF image with a single frame. So the issue seems related to how the GIF are processed when uploaded to itch.io.
Thanks for your hard work, I hope you'll be able to fix this, as is this very annoying to not be able to show players how the game "moves" in the description post.
