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new uploaded gif images not working

A topic by coa created 10 days ago Views: 746 Replies: 31
Viewing posts 1 to 16
(1 edit) (+8)

ive noticed now for 2 days new gifs are not playing on this site any idea why

Same issue here. My store page banner gif is no longer animated.

Admin

Can you link me to which page is having issues? There were some unintended side effects from some recent changes and I want to spot check all the problem pages.

(+1)

Sure thing: https://taigainteractive.itch.io/

(1 edit)

Hi! We experience this issue as well on our game page (NSFW)

Previously the animated gifs in screenshots were still working (When most of the other gifs stopped working), but now even they don't load.

Excluding the issue with the screenshots, we noticed there was a difference between old and new gifs:
— The old gifs that continue to work are the ones that have /original/  right before the [name].gif in their URL
— When you try to upload a new gif it has /originalm/ before the name and when you open such gifs in a separate tab they are not animated 

The new gifs when donwloaded seem to have a way smaller size than the original file, seemingly now only including the first frame on gif. Here's the same gif (SFW) uploaded late September and now:
September — img.itch.zone/aW1nLzIzMjk0NTAwLmdpZg==/original/W89scw.gif (2.9mb & animated)
October — img.itch.zone/aW1nLzIzNTQwMjA5LmdpZg==/originalm/6O7%2FmX.gif (77kb & static)

(+2)

In my case, old gifs play, but any new gifs I upload to my project page become merely the first frame.

(+1)

Same gifs no longer play

(+1)

Hey friends, while GIFs aren't working, check out my tool  PolishSprite - it's for creating GIFs 😅 looks like I posted tool too early today,  or late 😢

same

Still not working... :(

Admin

Do you mind sharing what pages you expect to see what on? List the URL and what images should or should not be animated.

We pushed out some changes to our image processing server that caused some invalid image resizes to get cached. I want to spot check any problem pages to ensure that the functionality is working as before.

Note that some caches may take some time to get refreshed.

Thanks

Basically all my asset pack pages had some animated screenshots and banners that aren't working. Some old content is still animating, but all new animated gifs I add aren't working.

In my latest project (https://franuka.itch.io/elemental-dungeons-fire), the banner should be animating, the background image too, everything below "Objects & Decoration", everything below "Character sprites", and screenshots 2, 3 and 4.

Let me know if you need any more info. Thanks!

https://phantomcooper.itch.io/aestheticsidescroller

So all the older gifs on my page are working fine, but if you scroll down there are 4 animal sprites that are just still-images when they should be animated. I never had the banner issue tho

Same issue here. Strangely, old GIFs are animating even when they aren’t being hovered over, and stop animating on hover. Also, it isn’t just an old GIF / new GIF issue from me. Some old GIFs I uploaded months ago aren’t animating at all anymore.

Admin(+1)

Do you mind sharing what pages you expect to see what on? List the URL and what images should or should not be animated.

We pushed out some changes to our image processing server that caused some invalid image resizes to get cached. I want to spot check any problem pages to ensure that the functionality is working as before.

Note that some caches may take some time to get refreshed.

Thanks

(+2)

Sure!

Cover images

I was referring to cover images specifically in my message (the 630x500 images that represent a project). All my project cover images are animated GIFs. In the past, these would show their static initial frame until they were hovered over, at which point they would animate. Now, only the cover image of my project Top Down Sprite Maker is animated (strangely by default, and then stops on hover), and all other project cover image GIFs are being displayed as static all the time.

You can see this on my profile page.

Strangely, I sometimes see them as animated in my project dashboard, but then they go back to being static if I refresh the page.

Other GIFs

Many of my other GIFs hosted by Itch.io aren’t animating either. On the Top Down Sprite Maker project page, both the banner and background are animated GIFs, but neither is animated right now. Similarly, all of my screenshots are animated GIFs of program footage. Right now, it seems that only 2/6 (the first and the fourth) are animated in the right-side preview panel. The only GIF on the store page that I see as animated in my browser (Chrome on Windows 10) is the “Please rate the program” GIF with the moving stars, which is hosted on GitHub.

I have similar issues on my other project pages. For example, on the Pokémon Gen 4 Trainer sprite style page, the page banner isn’t being animated, but the animation preview GIF in the page body is, because it’s hosted on GitHub.

GIF cover images in project widgets also don’t seem to be being animated. You can see an example on the Pokémon page linked above.

I hope that helps. Let me know if I can do anything else to help diagnose the issue.

P.S.: Means a lot to be talking to the man himself! I think this site you’ve built is a monumental service you’ve done for creators and players, which is why I’m so passionate about its future. I’ve watched your XOXO Festival talk several times and always go back to it as a source of inspiration. I’ve been a bit frustrated by the lack of communication and clarity from the team recently surrounding the various issues the site has been having in recent weeks, but I’m rooting for you guys to get everything sorted!

Same here with new GIFs :/

Admin(+1)

Do you mind sharing what pages you expect to see what on? List the URL and what images should or should not be animated.

We pushed out some changes to our image processing server that caused some invalid image resizes to get cached. I want to spot check any problem pages to ensure that the functionality is working as before.

Note that some caches may take some time to get refreshed.

Thanks

(3 edits)

I've tried with another cover GIF for my game "Endless Escalation", only this time with the recommended size (630x500). It now animates in game lists but only when hovering it, not by default.

This is the GIF:


And here are the pages where you can see the cover not animating unless you hover it:

https://gfx47.itch.io/

https://itch.io/games/genre-strategy/tag-clicker/tag-idle/tag-incremental/tag-si...

Admin (3 edits)

Cover images have been “hover to play” for many years now. There was a bug from earlier this week that caused them to automatically play, but it has been fixed. (Note there may have been some exceptions where gif cover images autoplayed, but we’re trying to normalize how covers are rendered everywhere)

Do you remember them automatically playing somewhere previously?

I see quite a lot of them actually:

https://elyaradine.itch.io/

https://dopplerghost.itch.io/

https://puppetcombo.itch.io/

https://rayll.itch.io/

https://hereisremina.itch.io/

Admin(+2)

That’s caused by the bug I mentioned. Those pages have the wrong image in the cache should be reset within a few days.

Roger that, thanks for your time!

Glad to hear it should be fixed soon- Will be keeping tabs on it! Here is my report regardless:

All GIFs on all of my pages do not work, although screenshots do play if you click on them. This is a pretty big deal for me, because I've found that people are lots more likely to buy my assets if they can see them in motion. (For example, effect animations.)

Some affected pages (banners + screenshots):

Also- Before coming here and finding this thread I also checked the subreddit for any news on itch.io GIFs, and found this post reporting a bug with image uploading which may be relevant to what you guys are working on: https://old.reddit.com/r/itchio/comments/1o0fxok/my_profile_picture_randomly_reverted_colors/

I wanted to know if this problem of not being able to select the fixed payment option is intentional to force us to leave our game in the donation option

same, really frustrating

MY banner stopped animating as well, the in line  gifs are unaffected though. and any attempts to upload new gifs results in still images.

Newly-uploaded GIFs are still not working for me either. I had to upload the images offsite to get my newest project page to work properly, a couple days ago, and the issue is still there. It's easy to check whether it's fixed yet just by trying to upload a new GIF within a post like this one.

Also having issues with GIF not animating. Was trying to upload a new one to game description and it just shows the first frame.

(+1)

If this is just a caching issue, why does it also occur with newly uploaded GIFs? I did a test post here with a new animated GIF that I've never uploaded to itch before, and it's completely static: https://itch.io/post/14464770

(1 edit) (+1)

I have the same problem for all sidebar gifs uploaded to any projects page. When I click on them to open the "gallery-view" they start playing. Reuploading them doesn't fix it. Gifs that are embedded directly via the html editor of the page and also project covers still seem to work.

Sadly this really affects the presentation of the pages :/

(+1)

Having this issue as well for any new gif, really lowering the quality of the previews for my updates. Would love for my pages to be able to have animations again.