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Admin(+1)

Do you mind sharing what pages you expect to see what on? List the URL and what images should or should not be animated.

We pushed out some changes to our image processing server that caused some invalid image resizes to get cached. I want to spot check any problem pages to ensure that the functionality is working as before.

Note that some caches may take some time to get refreshed.

Thanks

(+2)

Sure!

Cover images

I was referring to cover images specifically in my message (the 630x500 images that represent a project). All my project cover images are animated GIFs. In the past, these would show their static initial frame until they were hovered over, at which point they would animate. Now, only the cover image of my project Top Down Sprite Maker is animated (strangely by default, and then stops on hover), and all other project cover image GIFs are being displayed as static all the time.

You can see this on my profile page.

Strangely, I sometimes see them as animated in my project dashboard, but then they go back to being static if I refresh the page.

Other GIFs

Many of my other GIFs hosted by Itch.io aren’t animating either. On the Top Down Sprite Maker project page, both the banner and background are animated GIFs, but neither is animated right now. Similarly, all of my screenshots are animated GIFs of program footage. Right now, it seems that only 2/6 (the first and the fourth) are animated in the right-side preview panel. The only GIF on the store page that I see as animated in my browser (Chrome on Windows 10) is the “Please rate the program” GIF with the moving stars, which is hosted on GitHub.

I have similar issues on my other project pages. For example, on the Pokémon Gen 4 Trainer sprite style page, the page banner isn’t being animated, but the animation preview GIF in the page body is, because it’s hosted on GitHub.

GIF cover images in project widgets also don’t seem to be being animated. You can see an example on the Pokémon page linked above.

I hope that helps. Let me know if I can do anything else to help diagnose the issue.

P.S.: Means a lot to be talking to the man himself! I think this site you’ve built is a monumental service you’ve done for creators and players, which is why I’m so passionate about its future. I’ve watched your XOXO Festival talk several times and always go back to it as a source of inspiration. I’ve been a bit frustrated by the lack of communication and clarity from the team recently surrounding the various issues the site has been having in recent weeks, but I’m rooting for you guys to get everything sorted!