Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,778
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,778 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 11 days ago
651 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
842 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,183 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,273 views
So I found this funny horror game called crunchy (highly recommended) while watching youtube and decided I wanted to pla...
started by TheScmeckler Feb 02, 2020
4 replies
358 views
I just uploaded my first WebGL game but the window is really small so you can only see a small portion of the center of...
started by lower third Feb 03, 2020
2 replies
4,650 views
Hi, so recently me and a couple other people made a game for a game jam. One of our goals was to do an HTML export that...
started by AniMerrill Productions Jan 29, 2020
2 replies
2,057 views
My store page images are crashed, why has that happened? Please help!!!! https://pazolab-studio.itch.io/colloc
started by pazolab_studio Jan 30, 2020
3 replies
351 views
UPDATE: As of 9:44 AM on January 31, 2020, all of the issues described here appear to have been resolved for me. I just...
started by Jusiv Jan 29, 2020
7 replies
1,154 views
Uploading images isn't working for me. Yesterday I was uploading images fine. But now when I go to upload them on my dev...
started by MaryHamerMusic Jan 29, 2020
16 replies
2,660 views
Getting connection refused error in frame for unity html game xeewolf https://arowx.itch.io/xeewolf "v6p9d9t4.ssl.hwcdn...
started by Arowx Jan 30, 2020
3 replies
4,249 views
Hi, I am developing a game, which take in considerer previous games, for example how much times have been played, and it...
started by YorozuyaDev Feb 01, 2020
261 views
No replies yet
Hey so I got that message today. I saw other posts saying that I need to contact support to have the cap lifted. Is this...
started by Downtown Gamedev Jan 28, 2020
5 replies
412 views
I have been changing the icon for my game about once per week now, and I'm really interested in how it modifies my CTR...
started by Kristian Bak Jan 28, 2020
3 replies
851 views
Creator side When you submit a game, you can set Accessibility features in the Metadata. Among those, I always stumble o...
started by komehara Jan 28, 2020
327 views
No replies yet
When it comes to hidden downloads on itch.io, I got a question. I am currently in the middle of a big project, and since...
started by Jeroen P. Broks Jan 25, 2020
5 replies
2,321 views
Hello! I Have Published the game Afterlife: Dogs of Eden, however it's not showing up when I search it on your'e site ht...
started by Kooroshoo Jan 27, 2020
2 replies
346 views
Hi, I was wondering if there was any way to make the iframes itch.io has responsive. They look great on computer, howeve...
started by dmoa Jan 24, 2020
2 replies
808 views
I did already emailed itchio support with this, but I haven't got a response yet and wonder if other itchio users know h...
started by W.H. Arthur Jan 24, 2020
4 replies
736 views
Would it be possible to embed the demo version of a html game on the main page, with a full version on the download page...
started by White_W Jan 22, 2020
3 replies
1,897 views
Anyone else missing the third graph on their analytics page showing total downloads?
started by aabicus Jan 21, 2020
6 replies
522 views
QuestionPayouts
started by Suspended Account Jan 16, 2020
10 replies
793 views
Hi, I've gone through the faq section detailing the mechanics of download keys. I'd like to clarify something: When keys...
started by SolCon Jan 22, 2020
1 reply
316 views
Hello, I made this summer a game with a group of people and I would like to display it on my creator page. Is it possibl...
started by TheRolf Jan 23, 2020
2 replies
2,256 views