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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 11 days ago
652 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
842 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,185 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,274 views
Searched the forums and couldn't find any comment about this, but I did find an open github issue: >Feature Request: Add...
started by laideris Jan 22, 2020
280 views
No replies yet
Hello, I am new to itch.io and I have a question about payments and taxes and I couldn't find this topic. I still have t...
started by KobSteel Jan 22, 2020
2 replies
1,163 views
Hi, some time ago I have published my game on itch.io I did not get any views so far. Today I have added one devlog entr...
started by EVECTOR Jan 19, 2020
2 replies
411 views
I have a tool that was downloaded several times when it was free but I recently changed it to have a minimum price. I'm...
started by lorembuilds Jan 21, 2020
3 replies
392 views
Hi all. it's possibile transfer one purchased item from one to another account?
started by Meteory Jan 19, 2020
1 reply
1,154 views
Question40% in fees?
Hey there! I have $73 in gross revenue, but can only payout $42.70. As of writing this post, the last purchase was perfo...
started by Hanna Storm Jan 20, 2020
4 replies
1,204 views
not sure where this goes, but does anyone know how long it takes for support to get back to you? I’ve been sending ema...
started by gaelicdream Jan 21, 2020
2 replies
1,751 views
Yet again, I'm having trouble opening the itch.io app. It's driving me crazy. I've tried everything that I personally ca...
started by Hayhay Jan 04, 2020
12 replies
8,404 views
it would be really cool and beneficial if itchio had a mobile app for its consumers and that would help attract more dev...
started by Cingsing1 Jan 15, 2020
5 replies
858 views
I have a feature request / idea for itch.io: What if multiple HTML5 builds were all playable by clicking them under Down...
started by Gunnar Clovis Jan 17, 2020
508 views
No replies yet
Hi, I've finally decided to use itchio to do Devlogs and spread the word about my game: https://digitalki.itch.io/mars B...
started by digitalki Dec 28, 2019
4 replies
378 views
Hello! I would like to give people access to a free, unlisted game. I don't mind at all if they give access to other peo...
started by patrick-lauser Jan 14, 2020
2 replies
320 views
Hi everyone, My main problem is Paypal is not an option for me cause it is not available in our country unfortunately so...
started by Volkankutlubay Aug 08, 2019
2 replies
1,190 views
In June I released a game for macOS. A few days ago, I removed the macOS build because it had various issues, and replac...
started by jseakle Jan 14, 2020
2 replies
299 views
From the Analytics tab of a game you can see graphs of views, downloads and payments for custom time ranges, but is ther...
started by Alva Majo Jan 14, 2020
1 reply
513 views
Hello. So, I tried to install itch.io app on my PC. It downloaded until some moment, and then it showed that certificate...
started by Rueace Jan 13, 2020
2 replies
342 views
I really dont like horror games and dont want them to be appeared when I am browsing games. But everytime when I browser...
started by That's Great Studio Jan 14, 2020
1 reply
3,307 views
Hi folks, my game does not show up when I search it. It´s called "Grime & Gaslight" https://nekros-arts.itch.io/grime-g...
started by Nekros Arts Jan 13, 2020
3 replies
581 views
On a page's theme editor, there's the option to choose from a selection of Google Fonts. It's a pretty expansive list (I...
started by SpritersBlock Jan 13, 2020
2 replies
1,025 views
i cant open the itchio app that i down loaded on my pc ive tried everthing i can think of please help
started by cybet Jan 13, 2020
237 views
No replies yet