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here was a problem loading your project: Too many files in zip (654 > 500) Please try deleting the ZIP file and uploading another one.

A topic by Downtown Gamedev created Jan 28, 2020 Views: 338 Replies: 5
Viewing posts 1 to 3

Hey so I got that message today. I saw other posts saying that I need to contact support to have the cap lifted. Is this the proper channel to do that? 

(+1)

I think you would have to send an e-mail to support@itch.io for that, as least when it comes to the cap needing to be lifted for you.
But I take it a staff member will also see this post soon, but something tells me they'll tell you the same thing, but hey, I am just talking on instinct now. ;)

Moderator (1 edit) (+1)

Jeroen is correct. Please e-mail support first. Better yet, try making your game smaller before contacting support. The limit exists because many people will have trouble loading and playing such a big game in their browsers. Not everyone has a recent, or high-end PC. Thank you.

Thank you for the response! 

Yes I first did that via the contact email. I also did that back in August when I had an issue and received no response form that Email. I also sent a message on twitter about it and that was also silent. I posted here because it seemed to be the only way to get a response. 

This is a feature I would happily pay for. Raising the limits. We use this as a staging server to allow clients to play-test builds so not everything is optimized and it is understood that this is a WIP build so the load time does not matter to me at this point. 

I think if the only reason why there is a limit is because of load times it should be up to the devs to deiced if they feel like it is worth it to have their entire game on this easy to use platform in exchange for some bad UX.  

Moderator(+1)

All right, I've notified our admins. But you should know that people post here almost daily asking for help with individual games. They don't understand we're only a marketplace. When games work poorly, that reflects poorly on us. Doubly so as trying to load a browser game only to have my system become unusable looks a lot like a denial of service attack. And a very real one could be directed against the server with a maliciously crafted archive. In other words, yet more reasons to have a safety limit in place.

Ok I see what you mean. Yes I understand it a lot better now. I could see how a long load time would reflect poorly on the platform as a whole. Thank you for that insight and for contacting the admins for me! 


Perhaps there could be an option that removes the limit if the project is under restrictive access? I think the nature of restrictive access means that the person with the password has contact with the devs. I know that is not a trival task, but put it in the old suggestion box.


Thank you again for the response and now I have a much better understanding about the limit.  Have a great day!  

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