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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,638 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 79 days ago Last page
150 replies
12,650 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
717 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,347 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,130 views
Anyone else have issues uploading their game? been trying since last night. It's a zip file and under 1GB. I hate dropbo...
started by Permafried Games Aug 14, 2018
1 reply
360 views
It was easy and fast to find tags before, but now one tag takes up a lot of space and nothing is in order? I can't find...
started by Teppic Aug 14, 2018
1 reply
259 views
Is it possible to create a custom favicon for your game, not the one derived from your background? Thanks! mertios.itch...
started by Elnu Aug 14, 2018
1 reply
3,376 views
I bought this source code last week, but found that this is only a sample, not complete at all, can I return it?
started by widm2018 Aug 11, 2018
1 reply
1,013 views
Hey all, Apologies if this was asked before, but is there a way to find out how well games on itch.io are doing in gener...
started by Mitron Oct 04, 2017
14 replies
11,596 views
First, I sent an e-mail to support five days ago but I received no answer. I understand that itch must receive a lot of...
started by byolivierb Aug 10, 2018
2 replies
819 views
QuestionDevlog stats
As i understand we can't see how many times Devlog was viewed, right?
started by OneManArmy Aug 03, 2018
2 replies
365 views
whenever i try to download a game it says "UploadServer at commondatastorage.googleapis responded with HTTP 400 Bad requ...
started by Tony Aug 30, 2016
23 replies
7,400 views
Hello. I'm currently trying to download a game, but whenever I click the Download button nothing happens. I'm using Chro...
started by Gavicho Aug 08, 2018
3 replies
3,635 views
Some context: I am closed-beta testing an online game, and distributing the client on itch. I have added keys for my gam...
started by Blubberquark Software Aug 07, 2018
1 reply
1,850 views
I have recently uploaded (and and re-uploaded a bunch of times) a webgl version of a Unity project, but the game page sa...
started by PeezMachine Aug 07, 2018
2 replies
2,110 views
I think it would be awesome if we can browse collections that have been tagged as well. The tagging system would work th...
started by meowbands Aug 07, 2018
723 views
No replies yet
It looks like VAT MOSS is correctly applied when using the buy button on either the project page, or when using the itch...
started by CrySoftware May 03, 2018
4 replies
598 views
I'm pretty sure somebody already asked that but what is the difference between Itch's and GameJolt's goals?
started by Crimson Fork Jul 28, 2017
8 replies
16,807 views
Is there currently a way of removing previous attended game jams? These are jams I had joined but never submitted anythi...
started by wHoo Jul 10, 2018
5 replies
2,003 views
Hi people, my name is eluukkanen! I'm composer and a music journalist ( this site ) who just happened to become more act...
started by Elokas Creative Oy Aug 05, 2018
1 reply
354 views
IdeaItchOS
Valve may have the ability to make deals with hardware manufacturer in regard hardware driver&stuff; but Linux and all i...
started by Fortoj Jan 03, 2016
23 replies
2,658 views
I have views on two different projects, one them look like purplish color other one, looks like normal red color. Did it...
started by Bordem Studios Aug 03, 2018
4 replies
394 views
I want to distribute a special, closed-beta build of my game to my Patreon supporters and others I manually give out key...
started by HopFrog Aug 03, 2018
1 reply
416 views
Hi, I have got a strange problem: On my homepage ( http://seismic.at/ ), i made a "download the game" button with bootst...
started by Markus Reichel Aug 02, 2018
2 replies
3,384 views