Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,664
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,664 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 85 days ago Last page
166 replies
13,776 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
726 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,488 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,157 views
I'm working in a spanish interactive-fiction twine work which is not meant to be actually adult, but has ocasional bad l...
started by rockersuke Aug 28, 2018
1 reply
692 views
Most of the games I installed come in .EXE file and the others are in .zip and it contains the .exe file and a file that...
started by Spider-Gamor Aug 26, 2018
2 replies
350 views
Does the textless option that can be selected under accessibility features in a game's metadata settings include games t...
started by OhiraKyou Aug 26, 2018
2 replies
442 views
What if I do one on something that gets polemic after a while? Do I have to delete it due to the hate speech rules? What...
started by Spider-Gamor Aug 25, 2018
2 replies
392 views
Hello, I'm new here. Bear with me for a second as I come asking for a probably rather common kind of question: I'm an 2D...
started by Urgat Aug 25, 2018
247 views
No replies yet
I follow a developer named Dave Microwaves Games. Can I download his games all at once, or do I have to download them in...
started by TheFYrreMaster Aug 23, 2018
1 reply
322 views
Hi, Was just filling out the form for a new game I'm about to publish, but was surprised I couldn't find the Install Ins...
started by Cosmic Misfit Drew Aug 20, 2018
2 replies
426 views
Hi all! Yesterday i uploaded my game (Holy Warriors). After 2 hours, my game was in 'Latest Featured Games' list. But i...
started by Giovanni Aug 22, 2018
1 reply
405 views
I was thinking about joining a game jam but I'm a bit unsure on what happens if the game is incomplete, I don't end up c...
started by ewoka20 Aug 20, 2018
2 replies
1,446 views
I simply can't look around in most first person games. I've tried everything. Can someone help me?
started by Ultragun1220 Aug 16, 2018
1 reply
358 views
Hey there! My game is https://ahakuo.itch.io/soundistoxic I've been trying to upload a patch for it through butler, I di...
started by AHAKuo Aug 20, 2018
2 replies
297 views
Hi, I made a small game and submitted it to Finally Finish Something 2018 game jam. In the upper right part of the game'...
started by Stavros Skamagkis Feb 11, 2018
3 replies
11,491 views
For some reason I can't buy Chicken Assassin with Paypal, why is that?
started by Oflameo Aug 21, 2018
1 reply
341 views
I was looking through some Ludum Dare 42 games on itch.io (there's a lot!) and I found myself wishing that there were a...
started by BluShine Aug 20, 2018
603 views
No replies yet
Is CTR a percentage of people that clicked on your link after seeing it from the impressions? E.g i have 152 impressions...
started by Ceasar JL Aug 19, 2018
2 replies
1,508 views
Hello. I submited a game and when I gave the link, some friends saw that an "error 404" message showed. What happened?
started by Chris Zerotani Aug 19, 2018
2 replies
298 views
hi! i really enjoy the itch client, but would love it if i could more easily switch to it from the website. what i mean...
started by Cosmic Misfit Drew Jul 17, 2018
2 replies
791 views
Whenever someone tries to download my game (Orbital Brawl) there is an error generating download URL. There's even a rec...
started by Incontrol Interactive Aug 12, 2018
2 replies
319 views
I have just bought and downloaded the Mac versions of Fugue in Void and Arkanoids . Neither of them will load; I just ge...
started by Silentarius Aug 16, 2018
8 replies
596 views
Just published my game (i did not check the unlisted option) but it neither shows up in the list of newest games nor can...
started by Tyron Aug 16, 2018
2 replies
374 views