itch.io

Ticket number 288045
Three very large payouts pending, oldest one is 85 days ago. Just the revenue split alone (over 4000 USD in May) should allow you to hire someone fulltime to get me the payout. What is going on? We are your bestselling game on this platform, is this really how you should treat a well contributing customer?

I would really like to continue selling my game on your platform, but if this continues I see no other option than to discontinue this partnership, write publicly about how unreliable of a partner you are, contact the press and seeking legal action. 

Please send me my payouts within a reasonable time frame. At least send me a progress update with an actual estimate of when I can expect to get paid and actually commit to it.

If you have issues with fraudulent payments, then withhold monthly payments for 30 days each to have enough funds to cover chargebacks, but don't just sit on unpaid payouts. 

If you bought the game on itch.io you only need to make one account by clicking on the game key, as it is a link. See top paragraph on how to obtain the key

the steam key thing was a mistake of min and itch.io has not yet responded in remedying the situation, you should be able to also redeem another key there. 

Sorry about that, looks like that was my fault. This should no longer happen with new purchases now. Please request a refund or write us the key you got and we'll replace it (email address is on our impressum page)

Only itch.io can refund purchases on itch.io, you'd need to write them, Sorry - i have no access to their refund system.

Hey, sorry to hear you are having troubles. It seems rarely it can happen that the sign up form submits twice, so the account does get created but on the second submission the key is already used.

Please try to log-in or use the password reset as if the account already exists. If that does not work, please write us a support ticket or use our contact form on our main site at vintagestory.at

not sure what you mean by that but you can switch to another OS as often as you like, there is no install limit

Yes, the itch.io purchase can be gifted

The accounts on our site and game account are separate, with their own password. If you haven't already you need to create a game account using the game key you get with your purchase. See first sentence of the game description on itch.io

PC only for the time being. It can definitely run on an Intel Laptop, but it very much depends on what kind.

Restocked now

Sorry about that, they are restocked. I'll ask if the itch.io devs could send out a warning email and decline the purchase in the first place if that happens

All updates are free forever

You should be able to update ingame or manually download on https://account.vintagestory.at/

Try to log in on our client area, on occasion it seems the form gets submitted twice which means it successfully creates your account on the first and displays an error on the second attempt

You did not get ripped off. Write us a support ticket or use our contact form. We are happy to help with account issues.

Okay, then you have to contact itch.io support. We have no ability to help you with the billing and key redeeming side of things on itch.io

> not everyone has the means to periodically authenticate
But I just wrote that you don't have to. If you set it up right, just one single time - forever.

> in 20 years your servers aren't going to stay up.
Should at any point the VS servers get intentionally shut down, you have my blessing to remove the login protection from the game - a skilled programmer can do this in 2 hours. Or build your own authentication server. The game is written in C# and intentionally left unobfuscated, so it can be decompiled back into C# with freely available tools within minutes.

That being said, each to his own. You are free to not buy the game ^_^

You most likely just overlooked it. The itch.io support can also help btw.

See first paragraph of the games description on this page, there is a key redeem link on itch.io

the giftable game account is one you can give away freely to friends & family

No difference. You get the full game experience from all official resellers (main site, humble, itch.io and the special store for LATAM countries).

You can log in once and use your local firewall to block internet access to the game and it'll keep functioning forever.

The main reason for the account system bound to your purchase is that it makes it massively easier to moderate online game servers.

It also allows us to distribute binaries more freely such as the community contributed Linux AUR and Flatpak Packages.

nope, 21$ is all you need to pay there

Read first paragraph of the game description here on itch.io

Game design oversight: The Player is supposed to build a relationship/identify with the main protagonist, but he is barely visible on a 4k screen. 

Made a screenshot and compared it with a screenshot of Hollow Knight. 86x98 versus 118x268 pixels - almost 4 times smaller.

All 3 official stores are pretty much the same. Buying it off the main site is a tad more smooth when you want to get Vintagehosting or the Supporter Addon.

It's written in the first paragraph of the games description, but i can make the wording more explicit.

Feel free to request a refund if the account requirement doesn't suit you.

Sorry to hear you were having login troubles, please write us a support ticket on our site at https://www.vintagestory.at/support with your infos so we can help you out.

428 MB

See first senctence in the game description - you can get your key on the itch.io website itself.

If you still have the original game key from itch.io, you can email us that on our contact form on vintagestory.at and we can look up what email it is assinged to

This is still an issue and it still looks awful.

Please send us your original game key using the contact form at the bottom of the page at https://www.vintagestory.at/
We'll take a look then.

yes, should be fine to do so

So if you are looking to download the game you have to do that on https://account.vintagestory.at/

The account on vintagestory.at is when you want to write on the forums or make more purchases.

do you main the main website at vintagestory.at or account.vintagestory.at? for the former you can redeem an account when logging in on the latter

"If you really cared you would give nothing to the platform that hosts your game" is a strange sentiment to have.

Yes, but requires 4 game accounts -  there is a family pack on our main site

Good point, that would make a lot of sense. Never occured to me that itch.io had an api for this