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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,735 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 1 hour ago
44 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
818 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,881 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,216 views
As the title says, am i? I didnt get any notifications after setting my game's page to public. How long does the premode...
started by udc Sep 02, 2018
3 replies
364 views
I feel like the addition of Paysafe as another option to pay for stuff is really neat, because paysafe is a trusted serv...
started by SebastianWardana Sep 03, 2018
2 replies
1,288 views
Hi itch.io I'm Brett Ridel, the main (and alone) developer of Sparkly Games. I just published my first game on Steam, an...
started by SparklyGames Sep 03, 2018
2 replies
542 views
Good Morning I would suggest a feature to share the itch io pages (game page, devlog posts, community posts, developer p...
started by LoveraSantiago Sep 02, 2018
4 replies
949 views
I've got a game published here in itch.io that I'd like to publish in Kongregate as well. The problem is, they have a...
started by LynxCat Sep 18, 2017
3 replies
1,354 views
Hey! I tried to look around, but I don't think it's possible to see how many people clicked on the html game to play it...
started by Darenn Keller Aug 23, 2018
3 replies
485 views
It would be cool to get a place to post Devlog style posts but have them be more general, like an account / page based n...
started by Sebastian Scaini Sep 01, 2018
2 replies
292 views
Greetings, all! I made an itch.io page for my project last week, and have been learning about how everything works. Now...
started by AgingMinotaur Aug 25, 2018
2 replies
1,058 views
i need to delete this account.
started by Deleted Account Aug 26, 2018
1 reply
2,092 views
Hi there, Today I uploaded a new game on the site, but I can't find it on search nor "recently added". * I set a minium...
started by WomboComboGames Aug 28, 2018
3 replies
388 views
I submitted a ticket with no response, I have searched the forums and havent not seen an answer other than make sure you...
started by Developer Sep 01, 2018
2 replies
278 views
Hello, Itch.IO Community! I am relatively new to Itch, and I was wondering how the different Payout methods work. I read...
started by TheCrafters001 Sep 01, 2018
1 reply
476 views
Hi, I am searching for a game I have on this website using keywords, I try to type words that appears as tags or are pre...
started by Shadebob Games Feb 10, 2016
1 reply
934 views
When I put one of my HTML 5 games on Game Jolt...then had 44 of my computer lab students try to load it at the same time...
started by k12gamer Aug 31, 2018
2 replies
836 views
How much does a game selling here make on average a month? (Steam has a difficult process and ridiculous fees to get a g...
started by CNCharger Studios Aug 30, 2018
3 replies
4,855 views
My game is HTML5 and uses the Mouse Wheel to scroll through menus in the game. The problem is, it also scrolls the web p...
started by tetrogem Aug 30, 2018
1 reply
1,073 views
Hey, recently we got like 750 downloads and almost no views and I'm a bit concerned because we don't want to be blocked...
started by SmokeSomeFrogs Aug 27, 2018
2 replies
347 views
I submitted my game ( https://eendhoorn.itch.io/super-odyssey-2d ) to 2 gamejams, mostly aiming at the demakejam. But th...
started by Eendhoorn Aug 25, 2018
3 replies
323 views
I heard devlogs are a good place to get attention going, but I don't know if the page needs to be public to publish any...
started by mid Aug 28, 2018
2 replies
401 views
Hi. Im having difficulty in downloading games. It's super slow going until 5% then becomes 'failed - network error'. It...
started by mina_seiko1 Aug 24, 2018
2 replies
2,838 views