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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 3 days ago
353 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
823 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,990 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,234 views
Spending quite a bit of time answering questions and replies, one thing that as been on my mind lately, is the differenc...
started by Rek & Devine Sep 13, 2018
321 views
No replies yet
I have added my html5 game, made in unity. I have set the status to "restricted". Then i have generated access key. Sent...
started by WojciechGabel Sep 11, 2018
3 replies
671 views
Flatpak, Snap, and AppImage are three great ways to deploy to all Linux distros, so you don't have to release DEBs and R...
started by polygamouswolf Apr 22, 2017
4 replies
894 views
I just noticed that version 25 of the client came out a few days ago, but when I fired up my 23.6.2 it said that it was...
started by Gaboris Sep 11, 2018
2 replies
496 views
Hello! Last night I posted a new game jam here: https://itch.io/jam/open-jam-2018 However the cover image is not display...
started by caramelcode Sep 10, 2018
2 replies
651 views
when i search through itch games for somthing to play and im on the browse page and then i click the next game it doesnt...
started by jut4games Sep 09, 2018
234 views
No replies yet
Hello! I've tried uploading my cover image and screenshots several times today but neither of them are working. The cove...
started by Pixels By Molly Apr 22, 2018
12 replies
2,918 views
Hello! I noticed in my dashboard that I've had two products incorrectly tagged as using RPG in a Box for their engine. I...
started by Justin Arnold Sep 08, 2018
6 replies
403 views
Questionpurchase
I'm just wondering how to email itch.io cus I clicked on the email button and it doesn't do anything.
started by fattykitters Sep 09, 2018
1 reply
276 views
Why is there a version # below the download links on my page but I don't see it on others? Is that only visible by me?
started by GameMechanics Sep 07, 2018
3 replies
474 views
FeedbackThanks
I want to say thanks to the developers behind itch. All of them. I have used about every other game dev portal for uploa...
started by Tartle Games Sep 08, 2018
1 reply
237 views
I’ve tried to make a widget for my game, but I don’t know how to save it. I’ve tried multiple ways, but can’t se...
started by JZRR Sep 07, 2018
2 replies
715 views
Hi, I'm new to the community here after finding the really cool game jam section, and while a lot of it is great there a...
started by shy Sep 06, 2018
2 replies
474 views
I've posted to my devlog twice, and both times I did not see the post when I clicked in the Devlogs section after postin...
started by Exploding Rabbit Jan 31, 2018
3 replies
870 views
I have a couple feature requests / suggestions after having recently set up a co-op bundle. 1) I found the process of se...
started by Dejah Payne Sep 05, 2018
398 views
No replies yet
Hi! I just wanted to thank the itch.io staff: - Specifically, for for highlighting my Ludum Dare #42 entry in the 'picks...
started by remco Sep 05, 2018
1 reply
227 views
Hi leafo and friends! When viewing games on a users profile the 315x250px cover images are minimaly resized down to 306x...
started by woodsmoke Sep 05, 2018
1 reply
643 views
HELP! Whenever I finish downloading the itch app and running it, it pops up saying Installation has failed and shows me...
started by josthebos Mar 19, 2017
1 reply
447 views
Hi I released my first game on itch.io. I would like to use your Partners & Affiliates program (from the dev side). Howe...
started by SparklyGames Sep 05, 2018
716 views
No replies yet