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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,656 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 83 days ago Last page
162 replies
13,481 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
725 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,467 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,152 views
Hi I just upload a game Rosalina's Galaxy. I can't find it on the search page but on my game it says that it's published...
started by Fantasy ruin X Nov 20, 2017
2 replies
291 views
There's currently no support for gravatar, it would be nice to have it.
started by Serpent7776 Nov 14, 2017
2 replies
354 views
Installing multiple versions from a project with more than one game Be able to have comments AND community topics on our...
started by Wasplay Nov 19, 2017
4 replies
437 views
I've been really frustrated with the desktop app's complete lack of collection management tools since the moment I insta...
started by AndroidMonkey Jul 23, 2017
2 replies
377 views
We need achievements on itch.io ! That would be awesome
started by Wasplay Nov 15, 2017
3 replies
1,002 views
Like that : https://kacegames.itch.io/lazer-racer-overdrive Or that : https://varlibraries.itch.io/the-bozz-baby Or even...
started by Wasplay Nov 18, 2017
3 replies
452 views
So I recently updated my game, Mastermind. Everything works except the videos don't play after the last submission by th...
started by RickyMarchant Nov 15, 2017
3 replies
2,406 views
So going through itch, I have seen a huge influx of visual novel games, and I dont like them, but I cant seem to find a...
started by nuubmuffin Nov 15, 2017
1 reply
3,213 views
Hi, I'd like a clarification. When Europeans buy a product and insert their billing address for the VAT, does that mean...
started by cyanoray Nov 13, 2017
2 replies
318 views
Even when searching for the exact game title, strangely only the DLC for our game shows up. I've checked the options for...
started by M. B. Saunders Oct 27, 2017
5 replies
1,736 views
I have tried to enable and disable the "Unlisted in searchbar" checkbox and nothing seems to be working. My Game: https...
started by Kenn50Games Nov 12, 2017
1 reply
345 views
I have a game called Demon's Legion and I uploaded the files but no download button is shown. Please help!
started by artist1977 Nov 12, 2017
2 replies
556 views
I made the page for my team's game FPS TRUE LOVE a couple weeks ago in anticipation for it being finished and to work on...
started by Sebastian Scaini Nov 10, 2017
2 replies
585 views
it's pretty painful to search for games and delete (or move, edit text) in "My Collections" page.
started by tga Nov 06, 2017
1 reply
985 views
HHow can I add the buy/download button at the top of the page? For example like in this game: https://devolverdigital.it...
started by Winter Wolves Nov 08, 2017
3 replies
2,289 views
I assume I simply right click on the Steam page and 'copy URL' to put it in the link portion of my Itch page. Obviously...
started by NextZenMechanics Nov 08, 2017
1 reply
456 views
I don't feel like playing a visual novel today. Can I browse with a "not tagged visual-novel" filter? Using the client i...
started by birdbert Nov 06, 2017
4 replies
67,255 views
Hello! We're participating in the IGMC2017 and would like to upload an additional browser playable version for our entry...
started by TeamTailnut Nov 04, 2017
2 replies
483 views
I think the submission feed for a jam should post an event whenever a game is submitted to the jam instead of when it's...
started by Tagurit Studios Nov 05, 2017
1 reply
371 views
I've recently uploaded a couple games made with RPG Maker MV to itch. They work perfectly once they're deployed from RPG...
started by ben_the_terrible Nov 05, 2017
1 reply
1,251 views