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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,330 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 30 days ago
6 replies
2,017 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
572 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,675 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,820 views
I emailed a query, but now with the submission period coming to a close I figured I would give this a go. I would like t...
started by Tea Nov 06, 2017
6 replies
437 views
Hello. I have tried contacting Support about this, and received no response after several hours. I am having a VERY nega...
started by interfusiongames Nov 06, 2017
6 replies
1,302 views
I have to say itch.io is the best platform for any individual developer, but it is not safe for gamer, supporter or buye...
started by whiteblack Nov 07, 2017
2 replies
12,612 views
I have the following issue: one of my games has a DLC. Currently itch.io doesn't support DLCs. I could put the whole gam...
started by Winter Wolves Nov 04, 2017
2 replies
648 views
Good morning, I uploaded a project a friend and I worked on for a game jam, but I am unable to mark him as an author as...
started by Deleted Account Nov 02, 2017
2 replies
7,764 views
Unable to find my game (Rebuilder) in marketplace. Ive been reading the forums and I cant seem to find the issue. Any su...
started by nuto123 Nov 03, 2017
2 replies
496 views
Hello, I have uploaded a flash Game, Infinity - To The Top , and everytime I refresh the page, the game redownloads. I t...
started by 13rice Oct 29, 2017
2 replies
450 views
i just published a paid game...with the game file but when i search i can't see my game listed...so can anyone help me T...
started by Rockfall-Studios Nov 02, 2017
2 replies
343 views
Hello, I am huge fan of itch.io games, but it is not so possible for my situation to buy most of them, I found out there...
started by whiteblack Oct 31, 2017
3 replies
563 views
For example, High Hell is under Devolver's account, I'm listed there as an author but it would be really cool to have al...
started by terriv Nov 01, 2017
2 replies
378 views
First off, forgive me if I'm double posting here. I have no way to searching the forum. The creativity of what is being...
started by bridges Oct 26, 2017
2 replies
442 views
Please remove the "Games You've Rated" section from the "My Collections" page and put it on its own page. It's nice that...
started by Khatharr Oct 29, 2017
1 reply
228 views
Hi everibody, i've got an issue with the search bar, i've got 3 project in my page, but if i look for them in the bar on...
started by Oscar Celestini SHOP Oct 29, 2017
7 replies
548 views
Hello Itchio devs. I really appreciate the integration of patreon with itchio. Now I have a request/suggestion if is pos...
started by ansimuz Nov 01, 2017
6 replies
723 views
What the title says. The docs just say "you can add customized fields!" but nothing actually explains what format you're...
started by joshg Oct 31, 2017
1 reply
1,908 views
How do I change it?
started by MCweb Nov 01, 2017
1 reply
478 views
Creators are always in need of promotion and critics/promoters are seemingly always in need of reliable revenue streams...
started by googumproduce Oct 31, 2017
1 reply
468 views
When someone makes a purchase via itch.io, it seems like its only a fee to the seller. I've never noticed it until now...
started by sitebender Oct 15, 2017
4 replies
2,230 views
Hi i am a developer and i'm releasing my first paid game soon, i am working with a few others that have itch.io account...
started by Highrise Studios Oct 27, 2017
2 replies
478 views
Any plans for Patreon Integration? Would be cool if you could do something similar to the Kickstarter tiered rewards but...
started by Barbarous Games Oct 03, 2017
6 replies
879 views