Hello. I have tried contacting Support about this, and received no response after several hours. I am having a VERY negative first-time experience with Itch.
I launched my game Verzaken! today. First, a copy of the game was somehow downloaded even though no payments were made- I have my game set to a minimum price. How did this happen?
Next, AFTER I had confirmed Verzaken was visible in both search and browsing recently added, I went back about an hour later an looked again. My game is NOT VISIBLE IN SEARCH OR BROWSE, even though it is listed as Published in my dashboard and everything looks OK.
And before you ask, in Settings, the checkbox that says "Unlisted in Search and Browse" is UNCHECKED. This should NOT be happening. This is my FIRST GAME LAUNCH, and already I am having a very negative experience (no reply from support still!). I am very close to giving up on selling on Itch and just stick with GameJolt and Steam.
PLEASE HELP! Support, if you are reading this, PLEASE REPLY! What's the point of using a broken service? If this can happen to me, it can happen to anyone, and I am justified to be upset. PLEASE HELP ME TO FIX THIS. I do not want to stop using Itch. I like it.