Use this thread to report a bug!
Please provide screenshots if you can, and detailing what you did right before it happened, thank you!
Alright, let me try something out. I'm going to upload a version that's larger in filesize, but it should hopefully run. You're not the only one getting stuck on the loading screen.
I'll send you a new download link shortly! :)
Okay, I created a new version,try this one. Please let me know if this one works!
I really hope you fix it soon :)
I've been waiting for the update because I've been itching to play it. I love the game! Good luck fixing everything. Cheering for you :)
I've found the issue and my programmer is trying to fix it (it has to do with the encryption), so hopefully you can get to play a working version soon. But first I will test it on one person, and if it works for them, I'll upload the fix :)
As for not hearing voices, I will assume, you have heard zero general sound effects as well? I.e door opening, windchimes, footsteps, glass breaking etc. Your SFX sounds may be set to 0% so you don't hear them :) go to your sound options in the Settings menu, and set the volume of the SFX higher so you can hear them. Let me know if this was the issue!
As for no blinking ... that unfortunately, I do not know the cause of. I will have to see if this is something all Mac users experience, or only you to determine whether it's a bug in the game itself, or your Mac is not running it properly.
You mean when you first started the game it wouldn't let you create a new game? I think this may have to do with Mac's permissions with overwriting files, Can you try out this solution, to run the game like that, and see if it allows you to overwrite the file? If not, please go to the game's folder, browse to \Game.app\Contents\Resources\app.nw\save and delete both file1 files.
That should hopefully fix it!
Yeah it's trying to rewrite an image, and it doesn't have the permission to do so. I can't help much on this (don't own a Mac!) - except perhaps you can google some ways to allow this app permission or to bypass them on Mac? It definitely has to do with file permission though.
I had this problem too but found a way to make it work: right click on the game and choose show contents, then go to the file MacOS, click on the thing called nwjs and your game will pop up along with another window, but you should be able to save this time.
Yeah someone else got it on the Mac as well. It has to do with permissions. Could you try out this suggestion, or turn off Gatekeeper/add Tailor Tales to the exceptions. Let me know if it works. I suggest googling the issue yourself as well, as the app needs permission to write files. I'm sorry I'm not much of help, since I don't own a Mac myself to test it!
I actually tried all of it and it didn't work. :( I even used terminal haha but I think it might be because Sierra's pretty strict because I already exempted and let it run to "Everywhere" for app restrictions
Oh darn, that's too bad. Then you kind of run out of options. What OS build do you have? Then I can warn others before they download.
I have heard of another player trying Wine and it worked on there :)
Alternatively, you could locate the file in \Game.app\Contents\Resources\app.nw\img\pictures and delete the file joselina_avatar.png. This should allow you to get past the beginning screen and let you read the story. You're not able to use the option "Outfit" in the main menu though, as you'll get the same error as before (though feel free to try).
I'm sorry you seem to have issues with the game. Can you tell me how much RAM you have and what processor you have? This seems like the game might be too much for your computer to handle. Also, when does it crash? Are you designing clothes, or reading the story?
I will try and see what I can do about an autosave, but I cannot autosave while you're designing clothing, that's not possible. I would only be able to autosave whilst you're in the menu, or reading the story.
At the moment, I can only tell you to not have any other programs running in the background as you play Tailor Tales, especially not having a browser open or anything, as that takes a lot of memory.
I'm not at my laptop atm but I can tell you it's a terrible quality of laptop, it's really old. It doesn't crash while I'm designing, it crashes while I'm in the story. The first was when the police showed up, the second was in the café. I usually don't have anything else running when I play games but I'll try again later. Thank you.
Ok, I know what's causing you to crash. It's pretty simple: the special effects. The special effects loop continuously until you progress further into the story when it turns itself off (in your case, the police sirens and the blinking of the CGs). During that time, it will continuously refresh, and therefor an older laptop such as yours wouldn't be able to handle the processing.
I will see about the option of turning them off :)
I will assume you crash straight away if you try out Dimitri's story and it starts to rain?
Sorry this happened right as you start the game, I will try and find a solution.
Did you delete the old file completely, if you ever downloaded Tailor Tales before? You have to delete them, not replace them, and this should be in a clean folder.
Edit: I figured out the cause, it's a loading thing. I will try to fix it, in the meantime, you can hit F5 to refresh after running into the error, until you finally get it to work.
Second edit: got a fix for it. For those that already downloaded the game, instead of downloading the entire thing again, you can download this small text file, then find your www > data folder, and replace it with the one in there. Also, delete all files in your save folder. This should fix it.
Dimitri's already fixed, as for Neil, I'll need more info on that, I can't scan 25+ chapters D: was it in the newer ones? Like chapter 20+, or the older ones below chapter 20?
You make a good point on the dresses though! I'll replace it.
Does the game close/stop responding, or does it give you an error? Does it load the main menu screen, or does it crash before that? Can you see the save screen, or have you never gotten that far?
the game closes. It loads the main menu. It loads the whole screen but before you can even move or do anything the screen will go black and then close.
Alright it seems to crash right when the save screen opens.
I've removed that part of the game so that it doesn't force you to save anymore. Please delete your old folder and download the current version :) let me know if you still crash.
I downloaded the new one and it now usually crashes after the second how to play screen has loaded. i did once get further but i triedto save it after the main menu had loaded because it fixed if i had the problem before in previous betas but it crashed and said type error.
Alright, do you think you can get me a screenshot of that type error?
As for crashing before that, I ... honestly don't think I can help you with this :( I think your computer's specs are too low to be able to run Tailor Tales (especially since you said you sometimes managed to get further without crashing). Can you tell me your specs? RAM, processor etc.
its an intel(R) core(TM) i3-2330M CPU@2.20GHZ proccessor
and the installed RAM is 4GB
ill see if i can screenshot it
its cool i figured it out its just my laptop thats iffy i tried it with a bigger ram and diffrent proccessor and it worked
Well, continuing when not saving the game results in the black screen - an known issue that shouldn't bother people because they're supposed to save at least once, hah. There is no auto save option, but I'm looking into that for in the future.
Seems the type error occurs only due to PC issues, so it's hard to determine what exactly is causing it. I think it's mostly due to your specs not being high enough (Tailor Tales seems to require 1GB of RAM at least). Probably best to play Tailor Tales with a freshly restarted computer with no other programs open to avoid the crashing.
How many times have you experienced this bug, and how much tailoring exp have you earned?
I'm aware of the issue, but thought I had it fixed when I released this version. Apparently not, hah. That's what beta tester are for :)
If you come across the issue again, delete the client. I'll work on a fix.
It's happened 3-4 times so far. Almost always on skirts, although once was a dress. Knowing it's a bug helps me not get frustrated. ^^ I'm sure it still annoys you, but I hope it helps.
Yeah it's something I thought I had fixed (I tried it out over 200 times to see if it still persisted but I didn't see it anymore), but I guess I was wrong. Sorry about the bug, as I said, just delete the client if you can't finish it. At least it doesn't occur all that often.
My programmer is re-doing the client system now, since we can't seem to replicate the bug.
Thank you for reporting :)
Check the sparkles pattern on the skirt - it should be default colour, it should not be white! :)
The sparkles are already white.
It's ok, I know why it happened. It's a core bug within the engine, opening/closing pictures too fast causes it. I'll try to add some extra wait times to avoid it for the next update. You may never get it, or sometimes run into it, just like how it happened with you :p
1. Alright, this is very important to clarify for me right now:
- Are you able to click the Finished button, at which point the window will pop up saying that there are still some things missing?
- Or can you not click the Finished button at all?
The former is a noted bug I'm aware of and will be fixed in 1.4, and the latter is a bug that should not be re-occurring at all, so it's important to know which bug you're encountering!
Thank you for the other two screenshots :)
Hi there! It would also help explaining what you did because it's not so obvious in each screenshot :p
The pants taking in the spot of a dress is definitely a bug - did this happen when you deleted an item? At least, that's what I think happened; you deleted a dress, and these random pants showed up instead. Did you ever close the game without saving?
Overlaying errors however is just something we all have to live with. If shoes overlapped pants, it would still look weird because not all shoes perfectly overlap the width of the pants, and vice versa. if you want something skintight and tucked into shoes, go with legging instead, since they're below shoes :)
And if you want the skirt to overlap the top, you're going to have to turn it into a dress instead - otherwise tops will always overlap skirts.
You definitely earned quite a bit of money!
I made those pants, but they didn't work properly in the pants tab. So I deleted them. Then I went to make a dress, and when I went to the dress tab, that weird mishmash is what happened. At that point I had saved but I hadn't played for so long that I had ever closed the game yet.
The first screenshot was me getting an error over and over again that the dress was incorrect. By sheer luck I tried the baby doll and it didn't show up on the skirt and I thought, "Oh dear." So then I started putting colors on the baby doll and clicking "finish" until it worked with a black baby doll and I got my funds.
The next one was a design that was also not being accepted, so I went looking to find things that might not be showing up. As all hemlines seem to be viable options to clients, I went to check there and 4 of the 6 types (line, ruffles, scallop, big ruffles) are not able to be seen. I was not about to go through the whole slew of color and hemline combinations for that one, so I deleted the client.
Well, I can understand having overlay problems, and I appreciate the tips. Though, I would still like there to be a little more in-game forgiveness on how the layering works--like on the thumbnail for that weird rosy skirt thing I did, it shows all of the roses on top but that isn't the case with one of the rose details especially (and I really thought I had treated all of my details equally with just as many layer-clicks). I made that particular skirt at least four times just because I was determined to figure out the layering thing. I then gave up and succeeded on a much better work with the power of luck. Maybe if there were a way to edit garments?
And yeah, I did make a bit of money, ha. There were some really interesting designs that came up that I wanted to do, and then some more, and then things spiralled out of control. Also I really liked having enough money to just binge a few chapters at a time but also wanted to have a bit more challenge, so I bought out the store while I was at it :p
Sorry also if I seemed snarky/blunt about the overlay thing, I'm just one of those people who get focused on details.
Well, the pants issue was that I used the rose detail (I think I only had a couple of details at the time, the teardrop one and that rose) and it did not show up, so I deleted the pants. After that, they were gone. I think I tried to make them three times, and I deleted each one. So I gave up on that. Then I made a dress, and the pants showed up there instead and as the weird combo, also with the rose detail showing up, oddly enough. I did delete that as well, but the combo then showed up as a different dress that I made. Deleted that, too. At this point, I hadn't closed the game at all yet. Defeated, I saved and quit, and when I came back later, everything was working fine, rose detail included.
I see, the babydoll thing makes sense. Deleting all impossible clients is a can-do.
As for the details, I was just trying to get them to show up on the skirt (or pants, from earlier). They showed up completely fine in the thumbnail, and I thought I had moved them all to the foremost layer (I used the buttons that seem to move from straight from the first to the last layer), as they looked fine in the design as well, but you can see in the screenshot that one of the roses is missing due to being on a different layer, and the big rose is under the shirt. Since the second is probably because shirts override skirts, I'll just readjust for that one, but the medium rose missing is a little irritating, since that was about my fourth attempt to get all of the details to work. I still don't know if that answers your question. As a side note, I did eventually succeed with a different dress, so it does work fine, it's just hard to tell if the details are actually on a layer that leaves them visible sometimes.
Oh, I see. Not feasible at all then. How many layers are there to a skirt or a dress, then? Just on the basic level. I think even knowing that would be helpful. Or maybe if there was a sound effect to the layer buttons? Because right now there isn't any, and I think that would help, even if there was just one to tell if you had hit the foremost or last layer, or if the buttons faded out when you couldn't move in one direction any more. I don't know if either of those options are feasible either, but it seems that it would be simpler than crashing RAM. Ah well, everything is a learning process :)
Yep, a noted bug - Mac doesn't want you to overwrite files, which is what's happening here.
Someone else did this to get around it:
I had this problem too but found a way to make it work: right click on
the game and choose show contents, then go to the file MacOS, click on
the thing called nwjs and your game will pop up along with another
window, but you should be able to save this time.
It's not actually a bug - it seems you've created an item (#10), then deleted it, but never saved the game after deleting it. The game is now trying to find the image for item #10, but it doesn't exist, hence the error.
Luckily the next update should force an autosave after you create a design so that this kind of issue doesn't crop up anymore :)
Thank you, these are very detailed! I've replicated the bug and am looking for a fix now :)
Haha yep, someone else mentioned it and I was working on a fix! Seems the data got corrupted, so you can download the fix here. Drop and replace that file in your Tailor Tales > www > Data folder and it should work again! You do not need to create a new game for this to work. I apologize for a sloppy release </3
Edit: turns out, you DO need to create a new game. Your previous save file has the corrupted data stored unfortunately. Thankfully this was right at the beginning of the update haha. Go to your www > save folder and delete all files in there to start a new game.
by new game do you mean we have to start all the way from chapter 1??
No. Delete all files in your www > save folder to start a new game with the current update and the downloaded fix (or just re-download the game from itch.io and delete your old one if you want to be sure). I apologize for the error.
got it. thank you so much for your help and hard work ! really love your game!
Thanks! Let me know if this fix works :)
I'm having the exact same error, but for the pink flower dress in Neil's passionate ending. I am for sure the dress is right but it wont let me proceed. I downloaded the link and attached it to my game, deleted my save files and it still won't work for me for some reason?
Thanks! Reload and try again, this can sometimes happen due to a core bug in the engine itself.
I reloaded several times to try again, but it still happens. I play it through the itch.io game manager
It's unfortunately not an error I can fix right now, but I do have some ideas how to circumvent it in the future. If you come across it, try pressing F5 so that the game reloads without closing the game, it should hopefully skip it this time. Make sure you're not running anything else either that slows down your RAM.
Very peculiar as that bug should be fixed. Perhaps my newest update to itch.io got mixed up and the bug is back again.
Are you a returning beta player and have you just started the game? Or have you been playing this version for a while?
I'm a returning beta player, I've played the version 1.3 and I was on Neil's passionate route. So here, I just started the game, choose returning beta player, and I encounter the problem almost right away.
Alright, try redownloading it again, let me know if it works this time or not. I uploaded another version.
It seems to work, once I started the game I was on Dimitri's route, so I change it and get to the chapter 26 of Neil's. I didn't seem to encounter the same client's request for now. I'll keep on playing and let you know if the problem comes back ;)
Well that's because you went from Dimitri to Neil, so you skipped the clients requests for chapter 26 entirely, it doesn't tell me whether it's fixed or not :(
Ho :s sorry, the game started automatically on his route and I couldn't find a way to start on Nail's route :s I jumped from Dimitri to Neil by choosing the chapter 25 so I thought that I would have the request again :s
Oops, my bad, seems this version got uploaded with a save file I forgot to delete. If you wanted to restart, all you'd have to do is go to your WWW > Save folder and delete all of those files in there. But that's if you want to start over, you don't need to.
Oh something definitely broke there. Does the pattern move away from the skirt when you cancel and re-accept the client? And it doesn't let you finish, right?
Did you do anything special before accepting that client? How many times would you say that the random clients wouldn't accept your request, despite matching it perfectly?
Do you think you can upload your save file so I can check it out? The file should be located in your Tailor Tales > www > save folder and called "file1.rpgsave" if you could upload that to for example dropbox and send me the link, that'd be great!
That seems to be unfortunately hardware related, Tailor Tales is quite taxing. Can you tell me your computer specs, how much RAM you have etc.?
i7-4790K CPU @ 4.00GHz, 16GB RAM, x64, R9 270x 4GB
My first guess was out of date drivers, but that wasn't the case. Maybe the video card itself? That I have a SSD? It's a gaming desktop but getting a bit dated. I haven't had the error happen again though. I'm checking the performance now, but it doesn't seem at all taxed.
Thanks for playing Neil's ending! Chapter 28 is the epilogue and not yet added to the game, therefor you can't continue :)
Hi there! Please delete 1.3 and treat 1.4 as another stand-alone version, do not attempt to import your save file or merge the two versions together.
Does the error still occur with a clean download?
I was trying to save the avatar from making it in the very beginning and it gave me this
Hi there! This seems to be an issue with your Mac version. Try out this solution:
For Mac users, if you encounter an error when you try to create a
character at the beginning of the game, please follow these steps:
- Locate the folder Tailor Tales\Game.app\Contents\MacOS
- Open up the game by clicking the file "nwjs". This should open the
debug window as well, simply minimize it and play the game as normal!
You're the first one to run into this issue, so something has to be different on your side, I just don't know what, unfortunately. If previous versions worked, then this version should work as well.
You don't happen to own RPG Maker MV, right? :P
Alright I did some searching and it seems the cause is your graphics card. Apparently, if you switch to onboard graphics, it'll fix the problem. So try the instructions on this webpage.
Thank you for replying so quickly! I actually tried to start the game today and viola , it suddenly worked and it's been working pretty smoothly for a little over 2 hours (in exception to one crash).
I do not nor have I ever owned RPG Maker MV. Thank you for the research on my graphics card, this actually might have prevented me from playing other games as well. If I ever encounter the issue stated before I will consult the advice you gave me.
Have a nice day and keep up the great work! I can't wait for the rest of Dimitri's route and the release of Caine's :D
It's not that you can switch the colour of the pattern around, it's simply, you have the wrong colour for the pattern AND the design itself ;)
Switch them around, red for the pattern, black for the pants itself. If you ever find yourself in a situation where your design isn't accepted, it's probably because you need to switch the pattern colour with the design colour!
Haha you can just post in the feedback thread :P
There's been a considerable amount of progress! Unfortunately, nothing's been made public, only my closed beta testers can play what I have available right now. The public version has Dimitri's route up until chapter 7, but the closed beta has up until chapter 18, so there's quite a bit of content!
If you want to stay up to date and fangirl with other fans,join the Discord, I like to post spoilers lol.
Can you give me the specs of your computer, or tablet? LIke how much RAM it has, video card, processor etc.
Because honestly, I don't think your current specs are able to handle Tailor Tales if it's frequently crashing. It'd be nice to know what specs you have so I can tell people the minimum requirements to play the game without any problems.
The crashing stopped, so I don't need help anymore. But thank you for taking your time to reply and try to help me, even if you came a little too late. I appreciate what you do! I hope you get the best of luck these future days, goodbye!
(P.S the crashing stopped because I waited one second after the dialogue stopped and waited for me to continue.)
Hi there! When reporting bugs it's very important you list what steps you've done before leading up to the bug. A description of a dress isn't much information. Are you saying that no matter how many dresses you create, they don't show up in "Outfits"?
However, it sounds to me like an issue with deleting a dress/creating one to replace it and it's showing the old one. It has to do with exiting the game without saving. This issue is fixed in 1.5 (not yet public) but not in 1.4, so please remember to save before you exit the game :)
Hey there! This is something that is fixed in 1.5, but not in 1.4. What happened is that you deleted a piece of clothing, didn't save and exited out of the game. When you tried to start it up again, the game tried to find the image file for the clothes you made before (since you didn't save after deleting it). What happens is the error above; it can't find the image file because it was deleted.
What you can do yourself is go to the folder it mentions and duplicate one of the images in there and rename it to the one that's missing. So it should be called "CLTH_00004.png" and then try to run the game again. Remember to save your game :)