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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,199 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 1 day ago
94 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
503 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,163 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,703 views
When I set up my profile page the meta twitter:image was pulled from the Image banner of my profile page. Now seems to r...
started by Nuclear Manatee Jan 14, 2021
195 views
No replies yet
What is the best way to organise a free demo download and a paid version? Do I need to set up two separate projects, or...
started by AEChapman Jan 14, 2021
2 replies
294 views
started by Suspended Account Jan 12, 2021
3 replies
202 views
I want to download the latest game update of Treasure of Nadia
started by chardboy88 Jan 10, 2021
1 reply
1,244 views
Of course my project is only in beta, but I need some help with getting a group of people that will try out my game and...
started by nebula49dev Jan 08, 2021
8 replies
1,259 views
Let's say I have 30+ friends and 12 family members, and I ask them to register on itch.io, then I told them to view and...
started by Guruhebat Jan 11, 2021
13 replies
839 views
Hi, I want to make a simple customized HTML Sign In page with only one Email Input and a Button and check if the user ha...
started by Sparsha Jan 12, 2021
2 replies
1,062 views
There have been several posts about this error appearing when trying to download games through the itch launcher. All th...
started by Aiet Jan 11, 2021
3,579 views
No replies yet
Hi, I teach a translation class where we also do game localization. Can any of you recommend a free game which we could...
started by Fummi Jan 11, 2021
190 views
No replies yet
Why have I got many more downloads than payments? I understand that some users might have lost the download and have had...
started by FuzzyVisions Jan 09, 2021
4 replies
808 views
I just posted a devlog , not the best one I'll admit. One of the things I changed was "The code for not attacking was a...
started by Arekku Jan 08, 2021
9 replies
346 views
How can I safely update a paid file? I have to update the file but I am afraid that once I do users who paid for it will...
started by Augur Studios Jan 09, 2021
2 replies
380 views
Hello there! I published my new game here yesterday, even got an email stating that my game had been released. However...
started by thorbreki Jan 08, 2021
2 replies
253 views
Hi, I just enabled a paid file for 15$ on my game The Augur. I had pay what you want enabled before this and some people...
started by Augur Studios Jan 08, 2021
318 views
No replies yet
QuestionWeb builds
I am thinking of making my next game have a web build do browser plays show up on the front page of your creator dashbao...
started by Ellisjames20061 Jan 08, 2021
2 replies
180 views
I am fairly recent to itch. I joined as a developer and for Game Jams. Is there any way I can hide horror games? There a...
started by nebula49dev Jan 07, 2021
2 replies
1,279 views
Hello, I recently published a game on itch.io with Unity WebGL, and it got hosted on two external websites via embedding...
started by Signol_Games Nov 07, 2020
3 replies
608 views
I have a HTML5 game that is set to autoplay on page load, https://incal.itch.io/shuffle , are interactions with the ifra...
started by Incal Jan 05, 2021
1 reply
302 views
QuestionQuestion
Okay so on my download for Among Us it says YOUR PURCHASE COMES WITH A STEAM KEY but I go to click on it and it tells me...
started by TheRealVB88 Dec 08, 2020
4 replies
484 views
I use macOS and none of the games that I dowload work beacuse a screen apperes that doesnt let me open it saying that si...
started by turtleduck.09 Jan 04, 2021
6 replies
871 views