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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,656 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 83 days ago Last page
162 replies
13,489 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
725 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,468 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,152 views
Hi, I'm trying to upload my game's zip file. It is 2.5gb, and I send a mail to Itch.io support. But they didn't turn for...
started by Berke Ram Jan 20, 2021
14 replies
2,028 views
I have a javascript game which could adapt to different view port sizes. I'd like to be able to specify different viewpo...
started by rattias Jan 22, 2021
1 reply
195 views
Hello, I've noticed that customers who purchased my first uploaded product are able to download and use my second produc...
started by oops2020 Jan 20, 2021
1 reply
438 views
I got a new computer recently and needless to say, it doesn't want to cooperate with itch. On my old laptop, I had the d...
started by Orako Jan 20, 2021
2 replies
859 views
QuestionVat deducted
Hello, I want to make a payment and to introduce our business details including Vat No in order to deduce the Vat from t...
started by LauraMicu Jan 20, 2021
179 views
No replies yet
We have been planning to add DLC to our game for quite awhile, and I was pleased when I checked last month to find the p...
started by eduweb Jan 19, 2021
568 views
No replies yet
QuestionMac games
Why does my mac ask me that im not authorized to open this app when i try to open a game
started by FAmskyD Jan 16, 2021
2 replies
228 views
Hello. In my game, I want a feature to check for updates. Is there any API to do this? Thanks.
started by Novixx Jan 19, 2021
151 views
No replies yet
As the long title says, I can't seem to get the games to run when using my dedicated graphic card GTX 950m. I get some e...
started by Inge_Naning Jan 18, 2021
2 replies
292 views
Hello!I have a couple of questions regarding Visibility & Access of my game page. Im about to do an alpha test of my gam...
started by Tcrakman Jan 18, 2021
237 views
No replies yet
I have 3 comics available and I'd like to e-mail anyone who has bought one of them about my new comics, but I don't want...
started by Cantraps Jan 18, 2021
191 views
No replies yet
Hi! So recently, I went on GB Studio to comment, but I can't. I told my friends if they had the same problem but they sa...
started by Suspense Comix Jan 18, 2021
1 reply
731 views
Hello! I really want people to try out my game in order to give out some ideas or bugs that could improve the game when...
started by CuteRay Dev Jan 17, 2021
2 replies
432 views
It looks like the way itch.io hosts browser games allows them access to a common Local Storage. I doubt that gamedevs wo...
started by Eldar Bogdanov Jan 18, 2021
599 views
No replies yet
Hi there! The Web Monetization Challenge ( https://itch.io/jam/the-web-monetization-challenge-2020 ) with 47 people join...
started by Defold Foundation Oct 06, 2020
8 replies
885 views
So I have been looking for a good website to publish my games to and was wondering if this would be allowed?
started by Spy Dev Jan 15, 2021
2 replies
1,065 views
I placed the Nimble Kick v1.0.4 VST3 file in my Audio/Plug-ins/VST3 Folder and Logic does not see it when scanning for n...
started by TyRenn Jan 15, 2021
1 reply
207 views
I get this error Something went wrong itch-setup, v1.24.0, built on Jun 29 2020 @ 23:24:16, ref 083c5ca31bf1ee69dc9a7ece...
started by Devilfox091 Jan 15, 2021
415 views
No replies yet
How would the host of a game jam quickly find the least rated game were the participants rate the games?
started by Griny Jan 14, 2021
140 views
No replies yet