you can go here to have the purchase email sent again -- though it'll still go to your mom, we can't change that:
Recent community posts
So far, about 1.5% of players are having trouble installing/running the game. You see their reports here, but you don't see reports from the vast majority of players for whom it's working just fine. So it will most likely work fine for you.
Sorry that you are disappointed. You do need to earn some XP before you can get a mate -- that is simply so you learn how to hunt elk, which you'll need to do throughout the game. You don't need XP for anything after that (unless you want to unlock special things like the fourth den). MP lag does seem worse today than earlier in the week, and we're looking into it.
If you'd like a refund, please send an email to email@example.com with the email address you used to purchase the game, and your game username.
First, did you drag the WolfQuest game into the Applications (or another) folder? It won't run while in the "WolfQuest Mac.dmg" folder that you downloaded.
If you've done that and it still crashes, please send a report to firstname.lastname@example.org describing the problem, and include the player log. To get it, search for the Console app on your computer, and launch it. Then in the left sidebar, look for FILES/~/Library/Logs/Unity/Player.log. Open that log, and copy the entire log into a text file or the email itself.
Sorry about the trouble you're having. Could you send an email to email@example.com with that information, and a screenshot of your "WolfQuest" folder on your computer? It's very odd that that folder is missing.
Or you could try downloading the WolfQuest Setup file again and running it, in case somehow the installation process failed.
Sorry about the trouble you're having. We've not seen that error before, and it's puzzilng. Could you send that error, along with which version of Windows you're using, and the output log (in "WolfQuest_Data") to firstname.lastname@example.org and we'll try to get you a solution.
send a description of exactly what happens to email@example.com. It helps a lot to include the output log, which on Windows is in the "WolfQuest_Data" folder. (Trickier to find on Mac, but I can give directions if you need it.)
We had quite a lot of trouble with rude behavior in the old game's chat, so for now at least, we are restricting text chat to private games. I know that's not ideal. But for now, that's how it is. Might change in the future.
a few people have reported that, and this should fix it: With the game running, press ctrl - alt - delete, which opens the task manager. Don't click any buttons in the task manager, just go back to the game, and the title screen should appear properly. (We're trying to figure out why that's happening in the first place, so we can prevent it.)
You definitely don't need to download it each time!
On Windows, the game should be installed here:
On Macs, it should be in the Applications folder.
If you can find it, then you might want to make a shortcut/alias and put it on your desktop for easier access.
Did you see the game download (those progress bars slowly fill up)? If not, it sounds like the connection failed. Did you try quitting and restarting the game launcher? Some people have reported it takes a few times (and sometimes a few tries at installing the launcher) before it works.