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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,894 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 33 days ago
1,112 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
903 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,771 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,379 views
Like others I have been having problems getting gifs to work as of a few days ago. They just appear as a static image of...
started by Casper Gaming 20 days ago
4 replies
133 views
I have a credit-card connected to Itch, and I have been able to pay for games on this site in the past without a problem...
started by Jones_Bond 7 hours ago
1 reply
29 views
Hi all! I've moved a couple of web games from my own site to itch.io. They use localStorage to save progress. I'm findin...
started by Scott 10 hours ago
2 replies
42 views
I am creating a 4-tier "Pay per Play" option for corporate clients. Each tier has a bracket of how many Keys can be purc...
started by Stephanie Angelo 2 days ago
8 replies
114 views
The email address on this account is blocked and I cannot send itch.io support emails. I noticed this issue wasn't menti...
started by AbleistSL 1 day ago
4 replies
140 views
Having a strange issue where any Gif I try to post isn't being properly animated. I've tried to upload them on 2 diffire...
started by Phantom Cooper 27 days ago Last page
50 replies
2,759 views
Hey moderators, my game hasn't generated any impressions for days. Could someone please release my game again? I've remo...
started by KittyCreamPuff 35 days ago
10 replies
737 views
it just doesn't, i was trying to download foxo's fun schoolhouse but it didn' let me download it, then i tried bfdi bran...
started by AlteriousDoesProgrammin 13 hours ago
6 replies
55 views
I literally entered the name of my game and while there are other NSFW games, my game is not listed here. Again, by lite...
started by CelestWB 12 hours ago
2 replies
39 views
Hello, Our team has been experiencing issues with indexing whenever we update game's page content, which resulted in us...
started by ranejeB 10 days ago
4 replies
100 views
I recently updated a game which I originally posted in 2021. Because of it's topic (baroque) it necessary has some publi...
started by Smurjo 21 hours ago
2 replies
57 views
I have no idea where the line between fan fiction ends, and obvious copyright infringement. Thee are a few star trek the...
started by DrTomorrow2025 14 days ago
3 replies
74 views
Hi everyone, I recently uploaded my Godot 4.5 game to itch.io as an HTML5 build. The game itself runs fine, but when it...
started by JonathanPirone 2 days ago
3 replies
87 views
To the itch.io admins: Recently, you responded to my (now archived/unlisted) thread about the game Shuichi's Vore Advent...
started by Hawkpelt 6 days ago
3 replies
311 views
QuestionBilled twice
Hello, I'm reaching out because I was billed twice for a reason purchase. I honestly don't know how it happened, but it...
started by KingCripple 1 day ago
1 reply
38 views
Like others, I have NSFW games that were set to free but still haven't been reindexed months later, and since Itch stopp...
started by S3 Digital 2 days ago
4 replies
147 views
I'm trying to install a game. When I click the download button, I get a "thank you for downloading, follow the creator b...
started by Paulaneraaa 1 day ago
14 views
No replies yet
Hey, thanks for helping! My game “Mighty Missile Man” has been published for two weeks and has not been indexed (and...
started by Toxic Sludge Development 1 day ago
1 reply
44 views
Whenever I try to access search functionality, I get this: How should I use the search? P.S. Per-game pages and profile...
started by Bogudan 1 day ago
32 views
No replies yet
Since two days ago suddenly all my posts need to be approved first by the moderator before they show up. This is not a n...
started by Piker✨ 1 day ago
33 views
No replies yet