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Indexation issues on page updates

A topic by ranejeB created 28 days ago Views: 123 Replies: 4

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Hello,

Our team has been experiencing issues with indexing whenever we update game's page content, which resulted in us quickly losing visibility despite having very promising initial CTR and ratings.

More details included in the support ticket #316042

Game in question: https://ranejeb.itch.io/claim

I apologize for the trouble if repeating my concerns here will not help with ticket review process. We're kindly asking to give us some updates on the status of the ticket, as it pains us we're getting amazing recognition and visibility (for the first time ever) on the Jam we took part in but indexing left our game almost unnoticed on itch. Thank you for your support

Best regards,
ranejeB

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No Time To PlayModerator28 days ago(+1)

I've let our admins know, but as explained in the rules of this category, the people who could tell you about the status of your ticket are unlikely to see your post.

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ranejeB18 days ago

Hello, thank you for your assistance!

I wanted to ask whether there is an issue with the support ticket system, as when I tried to send an additional email to the related mail thread, gmail notified me that the address support@itch.io is not found or not receiving messages at the moment :(

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No Time To PlayModerator18 days ago(+1)

I don't know. Sounds like there was a temporary outage or something.

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A Fals Fiction18 days ago(+1)

That’s a recurring issue. Support’s email hosting keeps failing. Itch.io hasn’t disclosed why it’s happening.

If you try again tomorrow, the email might go through.

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