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Questions & Support

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Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,895 topics · Next page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 34 days ago
1,120 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
905 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,783 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,383 views
Having a strange issue where any Gif I try to post isn't being properly animated. I've tried to upload them on 2 diffire...
started by Phantom Cooper 27 days ago Last page
53 replies
2,823 views
I have a credit-card connected to Itch, and I have been able to pay for games on this site in the past without a problem...
started by Jones_Bond 19 hours ago
4 replies
60 views
Update: I don't think this is being caused by itch. I think it's something to do with Brave (or my Brave settings) and t...
started by Scott 22 hours ago
5 replies
71 views
Like others, I have NSFW games that were set to free but still haven't been reindexed months later, and since Itch stopp...
started by S3 Digital 3 days ago
6 replies
174 views
Hello, I has been experiencing issues with indexing my published game. its have a publish flag, but still not indexed an...
started by gx73 8 hours ago
2 replies
32 views
Good morning, I don't understand some things about the Tax Interview. How many days must pass before access to payment i...
started by 8bitmaster2 1 day ago
9 replies
79 views
Since two days ago suddenly all my posts need to be approved first by the moderator before they show up. This is not a n...
started by Piker✨ 2 days ago
2 replies
44 views
The email address on this account is blocked and I cannot send itch.io support emails. I noticed this issue wasn't menti...
started by AbleistSL 1 day ago
5 replies
150 views
That would be great thanks!
started by 1ncurable 18 hours ago
2 replies
32 views
Hello everyone, I’d like to bring up a topic that hasn’t been discussed on the forum since 2023 — the criteria for...
started by NicotineGum 1 day ago
2 replies
38 views