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itch.io Community » itch.io » Questions & Support

Email address blocked

A topic by AbleistSL created 46 days ago Views: 371 Replies: 9
Viewing posts 1 to 3
AbleistSL46 days ago(+1)

The email address on this account is blocked and I cannot send itch.io support emails.

I noticed this issue wasn't mentioned before

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leafoPinned ReplyAdmin46 days ago(+1)

Issue should be resolved. If you didn’t get a receipt email from Zendesk about your ticket then you should attempt to send it again. Sorry for the inconvenience.

Thanks

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AbleistSL45 days ago (1 edit)

the main issue aside from the emails was that my posts were being blocked with this incase you were wondering:

Awaiting moderator approval

Thank you for your post. It must be approved by a moderator before it will be shown due to this community's settings or due to your recent account activity.

Reply
No Time To PlayModerator46 days ago(+1)

Actually that sort of thing happens to people all the time. Try attaching a different e-mail address to your account.

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AbleistSL46 days ago(+1)

I should probably clarify I had indicated I was talking about itch.io blocking ME from sending THEM emails incase it wasn't obvious, also the issue is related to shadowbanning as my comments started getting locked in a moderation queue.

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No Time To PlayModerator46 days ago(+2)
  1. No, it wasn't obvious. Thanks for clarifying.
  2. That's not what shadowbanning means.
  3. The two issues seem unrelated.

I'll let our admins know just in case. Hope this helps.

Reply
AbleistSL43 days ago

The other guy did not respond and I got no help from emails so I am reposting this to you to try and get help from you:


The main issue aside from the emails was that my posts were being blocked with this incase you were wondering:

Awaiting moderator approval

Thank you for your post. It must be approved by a moderator before it will be shown due to this community's settings or due to your recent account activity.

Reply
No Time To PlayModerator43 days ago

...Please read the rules of this category where it says what to do if support takes too long to respond. There was an outage around the time when your e-mails bounced, but it should be fixed now. As for your forum posts, yes, that looks like the message shown to everyone in a similar situation.

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AbleistSL30 days ago

I never got a response and I suspect I am being ignored.

The admins have my email address, they can respond to me.

Reply
No Time To PlayModerator29 days ago

And if you're right, then posting here doesn't help, as explained in the rules of this category.

Reply
Deleted post46 days ago
Deleted 46 days ago
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