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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,592 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 70 days ago Last page
104 replies
8,760 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
683 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,106 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,087 views
I allways wanted to sell a game, so I wanted to know if there is any way with the new system on itch.io to receive any k...
started by SebastianWardana Jun 20, 2018
2 replies
540 views
I am Releasing a game, say massage say "Dont payment setup, not many people can see it Learn more'" do have to do it?
started by Playing On, Build on Jun 10, 2018
1 reply
333 views
It'd be really nice if we could filter out tags. I can live without scrolling through seven thousand visual novels when...
started by MadmanEpic Jun 20, 2018
1 reply
5,846 views
Hi. I have another quick question. I've notice that on many game pages on Itch.io, the developer has buttons on the righ...
started by Caleb Winston Jun 13, 2018
3 replies
753 views
So I've tried downloading from different browsers, checking my firewall and security settings, google setting, and downl...
started by abblesauce Jun 14, 2018
1 reply
253 views
I've downloaded games off itch.io before, and in the past I would just extract the files from the zipped file and put it...
started by HazelNutBalls Jun 14, 2018
1 reply
447 views
I have posted 3 devlogs. All are published for my Spaceshooter game that is under development. I checked https://itch.io...
started by Naxos84 Jun 15, 2018
1 reply
755 views
Hi, I think it would be helpful if a section in the developer docs covered hosting of games on itch.io with OAuth requir...
started by skid Jun 15, 2018
1 reply
412 views
Hi, recently sellers on itch.io has been receiving e-mail to fill out tax info. I'm not USA citizen and my country doesn...
started by DC Inspiration Jun 17, 2018
2 replies
2,925 views
Hi. Is it possible to add the theme editor to the mobile website? Same for profile editing. I can't rearrange my games e...
started by Bl4ckSh33p-Soft Jun 16, 2018
2 replies
1,495 views
Title says it all
started by Rooms4Rockets May 20, 2017
3 replies
1,587 views
Hello, i'm litter new here,I complete the tax documents 14 days ago, I have a payment in review since 30 days ago. Has s...
started by kato-san Jun 13, 2018
3 replies
408 views
I can't be the only one confused by itch.io's recent tax changes! :) So I submitted the required form (as I understand i...
started by Ravenmore Jun 14, 2018
1 reply
661 views
I have this HTML game: https://exagames.itch.io/runnin-late and I've been updating some stuff there. Today, I uploaded t...
started by Ed Casillas Jun 10, 2018
5 replies
2,341 views
Hopefully this isn't something I overlooked, but I didn't see it in the documentation. Currently I'm pulling all my game...
started by mccordinator Jun 14, 2018
3 replies
1,171 views
It's getting fairly close to time for the Adventure Game Challenge (a few months away), so I will post these suggestions...
started by StandOffSoftware Jun 10, 2018
1 reply
245 views
We have published an android demo and we are currently sharing it for feedback but we are having an issue with installin...
started by ClairvoyantGames Jun 13, 2018
4 replies
1,292 views
I am new to itch.io for money. I know that I can setup PayPal for payments for my game, but it doesn't show PayPal in an...
started by Deleted Account Jun 13, 2018
1 reply
3,253 views
Hello! We have a gamejam (alakajam.com) happening the weekend after next and I was wondering if it's ok to add a place h...
started by dollarone Jun 11, 2018
2 replies
355 views
I can't figure out the difference between an impression and views..
started by ClairvoyantGames Jun 12, 2018
2 replies
1,326 views