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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,200 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 1 day ago
4 replies
180 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
506 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,174 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,705 views
hey there, I recently made a big co-op bundle ( https://itch.io/b/239/the-dreamboxxx-bundle-custom-made-lgbtq-arcade-gam...
started by Robert Yang Jun 27, 2018
4 replies
422 views
When i press BEGIN interview button, page fails to load
started by jh2assets Jul 01, 2018
2 replies
388 views
How are the auto results created for itch. I'm just curious because when I just click on the search bar things I've neve...
started by jshier Jun 13, 2018
2 replies
3,776 views
Hi, I need to make some changes to a dev log post I made, but I don't see any way to change or delete a dev log post. Is...
started by silverspook Jul 28, 2017
3 replies
2,469 views
QuestionSLUG ERROR
Yeah, I have NO clue what that is. It just says INVALID SLUG. My game title is [ ] Whales and the downloads and files ar...
started by Deleted Account Jun 28, 2018
5 replies
640 views
I'm buying an asset pack from an EU creator. I get a popup with the following text: "Due to 2015 VAT MOSS regulations fo...
started by Balladeer Jun 18, 2018
1 reply
414 views
Hello. From what I've read in the docs , enabling Patreon access will grant a key to our patrons who have connected thei...
started by AR14 Jun 29, 2018
2 replies
481 views
My game jam link seems to be working fine but when I go to the game jams page I can't find my jam?
started by barrels Jun 29, 2018
3 replies
336 views
With the changes in the page now the habitants of the USA pay an extra 30% but I do not live in the US, I live in Venezu...
started by CESRA Jun 18, 2018
2 replies
396 views
I can't upload a game. Well, actually I can't upload the folders. The folders wont let me upload them. Please help.
started by bigboypadilla Jun 27, 2018
2 replies
806 views
IdeaHelp
I am trying to upload a game which is made by ren'py. I did some stuff with build distrubutions and I have winrar files...
started by TiedwalkGames Jun 25, 2018
2 replies
343 views
So, this is really weird but why is it when I'm logged in, I get to see my software. It's published btw. But everyone ca...
started by MSA STUDIO Jun 25, 2018
6 replies
1,779 views
Hi, our game Tough Growth is doing really well on Kongregate, Armor Games and Newgrounds, but here it barely gets any vi...
started by FeatherHatGames Jun 21, 2018
3 replies
892 views
Hello everyone! Just joined. On the tax interview during registration as a seller/creator, for the "Legal Name" field, s...
started by MR_Games Jun 11, 2018
5 replies
3,133 views
My I turned my game into a zip file so it could be played in the browser but the file size is apparently too large. I do...
started by SaturnProductions Jun 12, 2018
2 replies
666 views
As a kid since 1994 I dream of having my game published somewhere, basically I can't afford 100$ to make it on my own, a...
started by Cookies Need Love Jun 21, 2018
1 reply
378 views
So if one has newer releases that aren't discounted as much as older ones, one may want to do a sale/bundle with multipl...
started by Ultra Runaway Games Jun 22, 2018
304 views
No replies yet
When I log in to the Dashboard, the Summary bar chart shows some days have views in grey; I can't mouse-over them and se...
started by NightBlade Jun 21, 2018
3 replies
375 views
hi so when i want to download games i have to active alternate mode but when i want to download a full free game i can't...
started by Pixelman Jun 17, 2018
2 replies
699 views
Some recent change is messing with my new gif graphics for my Cover Images. I am not sure if it is intended or not. Coul...
started by Tartle Games Mar 02, 2018
10 replies
3,046 views