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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,202 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 2 days ago
6 replies
269 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
507 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,192 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,711 views
I've got a webgame that requires the backspace key as it supports typing with the keyboard. The game is run in click-to-...
started by Radnyx Jul 11, 2018
2 replies
819 views
Hello I was wondering if I will be notified if games in my collection are updated or if I have to manually check for upd...
started by wfwcowboys Jul 08, 2018
2 replies
741 views
I've got a few NSFW things in my library, and while I love that I can come to Itch for that kind of stuff, it'd be nice...
started by samanthamakesgames Jul 08, 2018
1 reply
4,482 views
Hi. I purchased the original Empire Deluxe back in the 90s and also purchased an accompanying disc with pre-made scenari...
started by amdettman Jul 10, 2018
1 reply
311 views
I've created a page for my game, UNSIGHTED, a few weeks ago, but it still does not show up anywhere when searching. The...
started by Studio Pixel Punk Jul 11, 2018
2 replies
378 views
I recently purchase Va-11 Hall-A but I have not received a Steam key for the game despite the page stating that my purch...
started by BraveExalt Jul 10, 2018
2 replies
346 views
This is more of a general question to make sure I'm following the rules. Do I need my game uploaded onto https://douggam...
started by douggames234 Jul 09, 2018
2 replies
403 views
What are impressions in a game analytics page?
started by Cyclone Games Inc. Jul 08, 2018
2 replies
744 views
Hello there! I'm not sure where else to post to get help on this, so I thought I'd try here. I'm a developer who would l...
started by Woodsy Studio Jul 06, 2018
2 replies
1,848 views
I am under the age of eighteen, but I have parental consent to create and publish games. How can I show this?
started by TheAnonymousDev404 Jul 06, 2018
1 reply
386 views
So I wanted to join on the page and I had to log in again. I noticed that I cant log in because I cant access my email p...
started by Lauch Jul 06, 2018
1 reply
260 views
Hey. I'm seeing some strange things on my analytics page. It says today i have had 2 views on my project yet i have 3 do...
started by Edward Neave Jul 05, 2018
4 replies
954 views
Hello, I was wondering what was the best way to proceed. I have already made a page for a demo of my game and now I woul...
started by Guillaume Jul 05, 2018
1 reply
711 views
Does Itch.io support browser games with in-app purchases? If so, can someone point me at an example?
started by jinxology Jul 04, 2018
2 replies
576 views
I've been trying to do the tax interview but it keeps on changing my address and I don't know why. It turns into a diffe...
started by barrels Jul 02, 2018
5 replies
1,047 views
We're developing educational games for school and most of the time they need to buy multiples keys at once. It would be...
started by Frogames Jul 04, 2018
3 replies
481 views
Good evening, Back in December we launched an open alpha of our game project: https://polar-motion.itch.io/space-station...
started by Polar Motion Jul 03, 2018
2 replies
859 views
The majority of my screenshots across all my projects are showing broken links only - and no screenshot. Is this somethi...
started by Evolutionary Games Jul 03, 2018
2 replies
286 views
Hi, I uploaded a Unity WEBGL game ( link ) a month or so ago, it had its width and height set in the index.html and it s...
started by stargazerstudio Jun 30, 2018
3 replies
5,629 views
I recently changed my game from being free to asking for a donation. It defaults to $2.00, but I think it's too much for...
started by 4Elements Studio Jun 29, 2018
2 replies
431 views