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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,210 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 3 days ago
4 replies
370 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
510 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,216 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,717 views
I'm currently making a multiplayer game and, as you can imagine, it's practically impossible to test a match without qui...
started by Trybox Interactive Jul 25, 2018
1 reply
629 views
I'll keep it simple: Instead of everybody just being straight admin and contributor for each game page, it's better to h...
started by Knives Jul 21, 2018
2 replies
715 views
Hi! I noticed this on my game page. I think it's supposed to be the other way around
started by gravelblock Jul 21, 2018
1 reply
299 views
"earnings" on the dashboard doesn't seem to take the bundle purchases into account. is it a bug or is there a rationale...
started by SpaceTruckerGames Jul 20, 2018
1 reply
352 views
So i am new on this site. and i am working on my first game. but i changed my name so i just can use my normal login. fo...
started by BlueTera Jul 20, 2018
2 replies
664 views
Has their been any consideration for adding more "private" items beyond chests, such as private doors (wood, stone, etc)...
started by Kobicon Jul 19, 2018
1 reply
266 views
I finally uploaded my game successfully.But after publicing it,i cant find it everywhere. This is my game: https://ddhel...
started by ddhello Jul 15, 2018
5 replies
1,285 views
Hello, I just uploaded simple action game made by CocosCreator. it perfectly works on chrome, but not working on firefox...
started by GyoRisha Jul 18, 2018
2 replies
425 views
Hello there, We have a question on if this is a bug or not. A Referrer occasionally shows up on our games that are marke...
started by Deleted Account Jul 18, 2018
2 replies
427 views
I just finished my game and i would to upload it.But it says "There was a problem completing your upload. Try again. If...
started by ddhello Jul 14, 2018
3 replies
1,935 views
I suggest that the theme allows us to edit the color of the text on the buttons in addition to the color of the button i...
started by Reelix Jul 14, 2018
1 reply
309 views
Hello I just released this new game https://vaultxstudios.itch.io/planet-td but I can not find it on the store. Do you h...
started by vaultXstudios Jul 17, 2018
1 reply
337 views
QuestionDevlogs
I published a devlog for my game and it doesn't seem to show up. Is it ok to create a devlog in the community section, d...
started by StraightUpGruntled Jul 16, 2018
4 replies
548 views
Like i said, this is starting to get annoying. 2FA maybe?
started by StrandGames Jul 15, 2018
4 replies
365 views
Hello. I`m trying to upload a game, but I can not figure it out how to do it. If I press the upload button it allow me t...
started by vaultXstudios Jul 16, 2018
1 reply
268 views
My new game (The Adventures of a Hero) isn't showing up when I search for it, and it is published and live. It costs one...
started by Dark Plasma Entertainment Jul 16, 2018
2 replies
369 views
If a page is loaded with the iframe embed code and the viewport changes (browser window resized, orientation change, etc...
started by alynne o. Jul 14, 2018
527 views
No replies yet
How do I remove games from my library?
started by LordSunrise Jul 13, 2018
1 reply
2,865 views
Is there a forum for promoting my games for a better audience? Possibly recommend a game but can you recommend your own...
started by Gr8BitGames Jul 10, 2018
3 replies
420 views
Hi there, I am trying to publish a WebGL game on itch.io platform. It has a save and load function in my game. Within th...
started by inzenitygaming Jul 12, 2018
1 reply
703 views