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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,211 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 4 days ago
5 replies
385 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
510 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,217 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,718 views
Hello! I play quite a few visual novels, and I'd really appreciate the ability to tag games as "demos," or perhaps "comp...
started by AstrellaLunari Jul 28, 2018
5 replies
1,032 views
Hey all, I have a game coming out soon(ish) that is entirely online multiplayer and it uses Steam IDs for logging in. I'...
started by deltap42 Jul 18, 2018
1 reply
376 views
Hi. I've just uploaded an asset pack ( https://lapsicopata.itch.io/3d-street-modules ), but is not shown as recently add...
started by irisGameDev Jul 19, 2018
4 replies
941 views
I want to share my HTLM5/Javascript game. It's not finished and I definitely don't want it made public, but a number of...
started by goldenPiGames Jul 25, 2018
3 replies
7,100 views
Hey! I have a JS/HTML5 game that's quite small, most likely less than 150 files total, 62.5 MB, yet I'm getting this err...
started by brandon Jul 26, 2018
2 replies
865 views
Everytime I look at a game it wont let me click install like the little install thingie isn't there. In other games exce...
started by TardisGeek Aug 01, 2018
1 reply
234 views
Please make the new tag page searchable, or at least in alphabetical order. It's not easy to find a specific tag. It loo...
started by Tea Aug 02, 2018
2 replies
271 views
I'm trying to download One Hand Clapping, but it won't download correctly. It asks me to open the file, but when I press...
started by Connor_RK800 Aug 01, 2018
1 reply
236 views
Hi My game published , it has cover and it has unchecked in "Unlisted in search & browse" . but when i search in the itc...
started by Retro Mechanic Aug 01, 2018
2 replies
333 views
Hello, I published a demo for my Visual novel game two years ago, and it will soon be time that I publish the full game...
started by LetiGame Jul 28, 2018
3 replies
524 views
Hello, When I subcsribe to the devlogs rss feed ( https://itch.io/devlogs.xml ) there is no image associated with each e...
started by Gwi Jul 29, 2018
2 replies
375 views
FeedbackLoving this
Put most of my games on itch today and I just wanted to say that I love this website. What a joy it is to use. This is a...
started by Keeweed Jul 31, 2018
1 reply
242 views
Hi! I released a game during the Giant ROM 5 game jam. In the entries page ( https://itch.io/jam/giantrom5/entries ), my...
started by byolivierb Jul 31, 2018
2 replies
329 views
I made a game for a game jam and I generally upload my games myself, but this time the programmer of the team uploaded o...
started by ItsKazBorn Jul 31, 2018
2 replies
6,519 views
I live in Canada and am only 16 im not sure if i have a Tax id number im quite sure thats for when im an adult. Im not s...
started by Dedzix Jul 11, 2018
2 replies
1,101 views
Hello ! It would be great if we could have a customizable indicator when you hover over the stars in the voting page : A...
started by Phoegasus Jul 27, 2018
1 reply
248 views
Hello guys! I am quite new on itch.io , i recently updated my game due to some serious bugs that cause the player to not...
started by TanBoonHing Jul 27, 2018
5 replies
1,666 views
I have released a game and it hasn't showed up when searched and when searching our name it said we only have 2 project...
started by LunarzoneGames Jul 26, 2018
1 reply
319 views
Hi! I just made this account but didn't click the "subscribe to bi-monthly newsletter"-option in the registration. Is th...
started by ijskar Jul 26, 2018
1 reply
935,063 views
Lately I post a new Devlog for raylib but I can't choose the image used to promote the Devlog . Is there any way to choo...
started by Ray Jul 25, 2018
5 replies
590 views