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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,754 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 5 days ago
527 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
827 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,053 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,245 views
I'm in the EU so paying VAT is required, so I'd like to see the full price. That's how it is in the supermarket and on m...
started by profoundsubtle Nov 06, 2020
1 reply
459 views
it seems like the zip file is bad or something.
started by reloading36 Nov 15, 2020
1 reply
195 views
I made a jam and it's still waiting to be approved, but it starts in a day! It should've been approved by now! Help!
started by R3Ked Nov 14, 2020
3 replies
293 views
I want to create a game for money, but I made my location United states when I am actually in canada. I'm not too sure h...
started by SannesTheBoss Nov 14, 2020
603 views
No replies yet
please turn on my css ediotr i need it please please please
started by GameDevPurvesh Nov 14, 2020
1 reply
210 views
I have a graphical asset which I expanded. The asset is free, offering a few sample file and the full. pack is offered i...
started by 🌻Helianthus Games🌻 Nov 13, 2020
2 replies
367 views
I'm working on a new paid game that is played primarily as a Discord bot, but I would like to distribute it through Itch...
started by AndyMakes Nov 13, 2020
273 views
No replies yet
Is this possible? To remove the default watermark / fullscreen bar at the bottom attached to embedded projects? Or maybe...
started by zaszkoleni Nov 12, 2020
1 reply
1,066 views
Heya! I didn't see any sort of option for this but: Say I want to release a game as pay-what-you-want on itch, and for s...
started by T. Ashley Jenkins Nov 13, 2020
287 views
No replies yet
Is there another reliable way to contact itch.io other than email? I have questions in regards to withdrawing my existin...
started by Count Krampus Nov 09, 2020
4 replies
657 views
I have this question. Because I don't wanna make my game paid and don't know how to integrate IAP. So I think that placi...
started by Power Games Nov 11, 2020
3 replies
8,495 views
so I'm rather new to itch.io but I'm confused, when ever I download a game, it download, finishes, then when I open the...
started by zoeythebred Nov 11, 2020
2 replies
449 views
Hello, I've been trying to contact Support, as I need the information to issue an invoice regarding my payout. It's mand...
started by DDreamsGames Nov 10, 2020
3 replies
917 views
Today evening when i visited to apply a patch to view my stats everything is deleted nothing is there in my account and...
started by Barthdry Nov 10, 2020
5 replies
363 views
Why can't you see my package Hi, some time ago I uploaded a package for Godot Engine but when I search for "godot" my pa...
started by PabloDev Nov 06, 2020
6 replies
340 views
hi I'm new to itch and I saw that it's a recommended platform to try an upload my renpy-made visual novel for people to...
started by Sikth394 Nov 09, 2020
3 replies
6,571 views
started by Suspended Account Nov 07, 2020
3 replies
286 views
QuestionWhy
I can't get into Among Us even though I payed it and I spent a shit hour trying to play. Can someone link the fucking ga...
started by RailwayGuy Nov 09, 2020
1 reply
195 views
So i fully released my second game on itch.io last two days ago and i got 9 Positive ratings and the last game that i ma...
started by Rushiplays Nov 09, 2020
2 replies
320 views
Hi, What is better? Upload dame files as .zip or pack them into setup?
started by seba0456 Nov 08, 2020
2 replies
342 views