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Questions regarding updating. files

A topic by 🌻Helianthus Games🌻 created Nov 13, 2020 Views: 196 Replies: 2

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I have a graphical asset which I expanded. The asset is free, offering a few sample file and the full. pack is offered if you pay above X amount. When expanding the asset I updated the file and raised the price, thinking whoever unlocked access to it will still have it. But someone complained that they had paid for the previous file and now only have. access to the free files.

Is there somewhere where I can read up in detail how updating the files. works in relation to changing the price? Also what to do to get. the behaviour I expected?

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Afloof.devModerator3 years ago(+1)

When expanding the asset I updated the file and raised the price,

When updating the file, did you do that through the web browser? I believe it’s not possible to upload new files and mark them as updates through the web.

I know it’s possible to update individual download files using the “butler” file. If you push a new file with the same channel name, it will be marked as an update, and replace the old file. I’m not sure how it works if you have set different a different price on a specific file, let alone if you change the price. But behind the scenes, Itch will know it’s an update to the same file, so hopefully it will be able to handle it properly?

I hope this makes sense.

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🌻Helianthus Games🌻3 years ago

I did it through the browser and was under the impression it was handled correctly as the stats for the file were kept. I just uploaded a file with the exact same name.

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