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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 13 days ago
684 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
849 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,220 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,282 views
Im getting the json formatted string with all the games from a profile that i have the token for, but in this string i f...
started by Paul Dec 06, 2019
2 replies
267 views
Hey all, I can't upload a cover image. When I pick one, it shows as if it's uploaded it, but then it's gone. As for scre...
started by Cosmic Void Dec 11, 2019
10 replies
1,154 views
Hello, paypal got disconnected from itch.io (paypal requested auth again), reconnected now and I see that all my 10~14 b...
started by Mr_SMOKE Dec 15, 2019
2 replies
340 views
I'm not selling my games on Steam anymore and removed all the Steam Keys I had for my games. This one still says in thei...
started by CleanWaterSoft Nov 10, 2019
3 replies
479 views
Hello there, I had a free demo out here on Itch for a while. I now released the full, complete version as a paid game. I...
started by Andras Csibi Dec 10, 2019
3 replies
531 views
Hello! Thanks for at least clicking to read this. So, I've had this problem for awhile and just kind of worked around it...
started by Xiro Aour Dec 16, 2019
1 reply
246 views
I've uploaded five project and they all show up under my dashboard but, if I log out and search for my name, when I view...
started by jdrakeh Dec 16, 2019
3 replies
324 views
estou tentando colocar meu jogo no site e da bug quando tento colocar o valor do jogo, e não consigo da continuidade no...
started by 310 Games Dec 16, 2019
3 replies
429 views
QuestionVAT Ireland?
Anybody here from Ireland selling games? I'm confused am I required to register for VAT (when using the "Collected by It...
started by mosgrom Dec 16, 2019
2 replies
320 views
Hi guys, I'm new to itch.io and have just uploaded my first game file to my game page but I can't seem to work out how I...
started by Stark8352 Dec 15, 2019
1 reply
582 views
I bought Bug Fables on itch and have been extremely enjoying it. Or at least, I was. Note that 'm pretty sure this is a...
started by 19thperson Dec 15, 2019
2 replies
709 views
Hello, I have a kind of urgent question. I assumed that the different price box meant I could sell several episodes of m...
started by CeciDibujera Dec 13, 2019
2 replies
299 views
Hello. I just launched a premium game, but I also have Lite versions available for free download. I want visitors to rea...
started by AngleDetective Dec 12, 2019
2 replies
456 views
The upper right hand links on my published game's page are getting in the way of the actual html5 game since it's played...
started by wedgiebee Dec 11, 2019
2 replies
1,927 views
Metadata for Game Pages works pretty smoothly, but setting up the right one for the profile page is getting difficult. I...
started by Nuclear Manatee Dec 11, 2019
392 views
No replies yet
Goodmorning, we want to start early next year, to involve our community, use the email systems here on itch. The recipie...
started by Keydare Project Dec 02, 2019
3 replies
663 views
Hello, Is there a way to use Itch installer (itch-setup.exe) to auto-detect the Itch.io member username (login) ? Is the...
started by Anto80 Nov 04, 2019
3 replies
1,263 views
Hello, I am having an android game and I would like to post it in itch.io My problem is that I don't know if I am breaki...
started by Pick A Pie Dec 06, 2019
1 reply
258 views
I keep getting this message even after trying to remove files: There was a problem loading your project: Too many files...
started by Santa App Dec 05, 2019
6 replies
905 views
Hello, I would like to have the zip file limit increased for my html5 game. I've tried emailing the support twice and am...
started by bladesides Dec 06, 2019
2 replies
560 views