itch.io Community » itch.io » Questions & Support

Can't upload cover image + screenshots don't show

A topic by Cosmic Void created Dec 11, 2019 Views: 1,104 Replies: 10

Viewing posts 1 to 3

Hey all,

I can't upload a cover image. When I pick one, it shows as if it's uploaded it, but then it's gone. As for screenshots, they don't show on the page: https://cosmicvoid.itch.io/void-breach

Any ideas?

Thanks!

Like Reply

No Time To PlayModerator5 years ago

I can see your screenshots just fine. Not so much the cover art. And beware that you don't seem to have a creator profile.

Like Reply

Cosmic Void5 years ago

Oh, wasn't aware of that. Any idea how I change it to a creator profile?

Like Reply

No Time To PlayModerator5 years ago(+1)

Make sure you've ticked the box that says "developing and uploading games" under "how will you use your account" in the profile settings.

Like Reply

Cosmic Void5 years ago

Ticked! Is it better now? Can you see it's a creator profile now?

Like Reply

No Time To PlayModerator5 years ago(+1)

Still no, but now your game has cover art.

Like Reply

Cosmic Void5 years ago

Some success then :) thanks. I am worried though about the creator profile not working. Is there a way to open a support ticket and query this matter with Itch?

Like Reply

No Time To PlayModerator5 years ago(+1)

Sure, use one of the support channels suggested in the FAQ.

Like Reply

Cosmic Void5 years ago

Cheers!! I've sent them an email :)

Like Reply

leafoAdmin4 years ago(+1)

Looks like you figured it out. Maybe you weren’t clicking save after uploading the image?

Like Reply

Cosmic Void4 years ago

Can't really say, maybe I wasn't, thankfully it seems to be working fine now!

Like Reply

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.