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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,343 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 33 days ago
5 replies
2,217 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
581 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,799 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,827 views
Hello! Thank you for your time. With CSS customization activated, I have been trying my hand at customizing my new game'...
started by BirdWorks Nov 22, 2021
6 replies
461 views
I needed to contact itch.io support, and was greeted with: And this list continues for about 50 titles. This will slowly...
started by Tangent (Rose) Nov 23, 2021
3 replies
307 views
Hey, i couldn't find anything on this anywhere else so i'm asking here. Is there a way to make a discord webhook that se...
started by Lennyi Nov 23, 2021
234 views
No replies yet
After loading, there is only a white input box and the captcha cannot be displayed.
started by dnaosbwlw Nov 22, 2021
5 replies
677 views
I've been trying to download updates for my games using the desktop app for months and they refuse to update. They just...
started by Gryphawoo Nov 23, 2021
414 views
No replies yet
Hi, I would like to add a EULA to my app (which is required when using UE4). According to an older thread, itch.io can d...
started by HereSphere Oct 04, 2021
3 replies
834 views
hello. i created a Jam (first time) a couple of hours ago and while it shows Published in my jams/dashboard under Jam's...
started by Virtual Nomad Nov 21, 2021
2 replies
283 views
I just published my game today, and something I noticed is that it has a border around it that I would like to get rid o...
started by Quite Good Oct 05, 2021
1 reply
2,119 views
Hello! Thank you for your time. With CSS customization activated, I have been trying my hand at customizing my new game'...
started by BirdWorks Nov 22, 2021
144 views
No replies yet
I need a refund on Foundry. Played for maybe an hour. Too much like Minecraft with the block mining. Also, the "primitiv...
started by Willivan0706 Nov 20, 2021
1 reply
225 views
I searched the config files, but couldn't find a way to do it. It's possible? I would love to have this wonderful gaming...
started by fl3nd3r Nov 19, 2021
2 replies
256 views
I don't think there is a way to block a creator 's game from the search results but if there is could someone share, tha...
started by Creaky Bones Nov 18, 2021
2 replies
512 views
I would like to know the legal aspects of embedding Itch.io games on my website; And disclose them in it.
started by Oct4viosZ Nov 18, 2021
1 reply
221 views
So when I want to add a file to my game’s page, there is a limit to 1gb. My question is, if I use an external link, su...
started by ByteWiseLogic Nov 18, 2021
2 replies
736 views
I am a physical games developer (tabletop rpgs on https://kumada1.itch.io/ ) On 11/15/21 I created itch pages that link...
started by kumada1 Nov 17, 2021
3 replies
257 views
I had the previous version installed and I tried installing the latest version. But I get the following error
started by TokyoDan Nov 18, 2021
183 views
No replies yet
I noticed a strange thing... Every time I publish a new asset, the time for the availability of the asset increases. At...
started by Wenrexa Nov 17, 2021
4 replies
234 views
Hey, I've found posting prototypes on itch with a password is a lot better than zipping them and sending them over email...
started by Wokarol Nov 14, 2021
3 replies
548 views
I have quite a lot of games, both bought and freebies, but the library navigation is pretty much unusable. I know there...
started by Kasper Hviid Nov 17, 2021
169 views
No replies yet
Hi i purchased the 32se upgrade for the Amiga OS3.2. The Os32 that i already own had already this addon but it stopped f...
started by carlocalamatta Nov 16, 2021
7 replies
302 views