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The Support Page Needs a Re-Design

A topic by Tangent (Rose) created Nov 23, 2021 Views: 239 Replies: 3
Viewing posts 1 to 2
(+1)

I needed to contact itch.io support, and was greeted with:

And this list continues for about 50 titles. This will slowly grow more and more untenable over time.

My suggestion? Make the first heading on the page “Need help with a specific game?” and a dropdown list with these entries. Perhaps a searchable dropdown. Or hell, keep it like this when a person owns only a few games - but when the list gets long, it needs to be different.

Alternately, just put this list under itch.io’s support information?

I know I’m probably in the minority here, but with that massive bundle last year that has thousands of people with thousands of games, I’m sure I’m not alone.

Moderator

Is this the case if you visit the page right now? I just did, and there are only 3 titles shown above everything else.

For reference I’m using this page

Moderator(+1)

It's different for everyone, since it shows support links for the games you own. The request makes sense to me, but of course it depends on the dev team.

Moderator

This is really interesting, I wasn’t aware this shows up for each game you own. In that case, the request makes sense I agree.

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