Update 2: We have heard from our PayPal rep we now support a “Casual Seller” option when setting up your PayPal account with itch.io. This means that it may no longer be necessary for you to have a business account to connect to itch.io for direct payments. Availability of casual seller may be region specific, so we recommend trying it out and seeing if it works for you.

If you’re having issues with the business account requirement and you’re not located in the United States please reply here with the country your account is located in. I’m working with our PayPal rep to see if we can implement an alternate solution that doesn’t require a business account, but would only be available in some countries. I need to collect a list of countries where people have had issues. You don’t need to reply if I already have your country listed here: Brazil, Poland, Russia, Portugal, Germany

This is a tremendous change for creators from countries like Russia, where you need to register a company or a sole proprietorship for a business paypal account (which is not even a guarantee they won't just block your paypal account after the application). This simply means you're destroying the whole donation environment for our free-to-play games.

All the content I created and posted is free to use and all the money I get is from donations that helps me a lot. Now to keep receiving donations throug itch.io I need a PayPal business account? This is so bad. 

To create a business account in PayPal Brazil I need a CNPJ (National Registry of Legal Entities), a code that can only be obtained by registering a company, that includes paying fixed taxes and fees based on the company's profit to the government.  Everyone knows that brazilian fees and taxes are one of the most expensive in the world. I already pay high fees to PayPal (for each U$ 1,00 donated I only receive ~ U$ 0,60), and adding a company's costs to this earning makes everything inviable. This change is a huge impact for me and other brazilian creators.

Many thanks Leaf, I think I've forwarded to you dozens of such issues :)

However after years on "Direct to you" in EUR, I think using "collected by itch.io" in $ makes sense too as it deals with the EU+VAT for us and also most of US consumers expect a price in US dollar.

So I urge anyone not using "Collected by itch.io" to at least try :) makes being legal easier I think.

Hi Leaf,
Am I missing something here - it seems I don't have the option to administer my Payout Mode?
https://itch.io/post/1114715

Thanks in advance!

Can you guys add a new payment partner like payoneer or something (they pretty much a competitor to paypal and stripe.

This is a bit scary for me as I've had my Paypal account since 2001; it was actually started out originally connected to my Mom's bank account when I was in high school. I've heard some very worrying things over the years about how Paypal can suddenly freeze accounts for what they arbitrarily deem as "suspicious activity" so I try not to change anything about how my account is handled. Kind of an "if it ain't broke, don't fix it" thing. Neither Youtube or Patreon requires this business account stuff, either, so forgive me if I keep my distance for the time being. I know I'm being a bit paranoid, but this sounds like a big change for a Paypal account that's very old and basically gets used more than a bank account.

''If you’re having issues with the business account requirement and you’re not located in the United States please reply here with the country your account is located in. I’m working with our PayPal rep to see if we can implement an alternate solution that doesn’t require a business account, but would only be available in some countries. I need to collect a list of countries where people have had issues. You don’t need to reply if I already have your country listed here: Brazil, Poland, Russia, Portugal, Germany''

Thanks for setting this up. These things change all the time as usual. Although i don't particularly like some of the new T&C i have to now agree with:

FYI,

Allow PayPal to connect your account with itch.io

By clicking "Agree and Connect" you instruct itch.io to access your transactional data from PayPal and you allow us to communicate with itch.io so that we can process your customer's payments. Automatically deduct their fee from each PayPal transaction prior to the remaining balance settling to your PayPal account. The fee amount is subject to your agreement with itch.io Share my PayPal dispute data with itch.io, which I manage in the PayPal Resolution Centre Allow itch.io to manage PayPal disputes and chargebacks, and itch.io to furnish any information and supporting documents to PayPal on my behalf.

I agree that PayPal may rely solely on the information and supporting documents provided by itch.io to adjudicate the dispute or resolve a chargeback. Treat itch.io's decisions in favour of my buyers in buyer disputes adjudicated by itch.io, to be used as a basis for reversing payments made to me

Transfer data to PayPal which enables PayPal to process transactions. itch.io may also confirm to PayPal that transactions are to be processed. Transfer data to PayPal which enables PayPal to process the transaction, which includes specific amounts for transactions previously authorised by the buyer. Instruct PayPal to return transactions on my behalf. Search through and access PayPal transaction-related data

....

So much for being the "merchant of record" !!

Does anyone use "direct to you" with PayPal successfully?

I tried to use "direct to you" and use PayPal.  I'm using PayPal business. The money goes to my Paypal but the user who paid the asset can't access the asset and I does not have any notification.

here is the log I got.
"payment code P-3507457"

"There was a problem executing your payment (201)"

Could you check this issue for me?

Good afternoon, can you view and check my account is everything correct or do I need to change something?

Payments have not been made for 10 days...

Hey, somebody help me for request my payment for paypal, my paypal account is from México, use "direct to you" and i have +$5, somebody help me, please

Hi Leafo, 

I have sent an email a few days ago regarding lifting the 1GB limit on my account https://aaron-wise.itch.io/

I have a project that is 1.69gb after compression with win rar. Are you able to help me at all.

Sorry for asking here I literally didn't know how else to reach you other than replying to this.

Kind regards

Aaron

Hi!

I'm also having trouble receiving payment via "Direct to you" option, for some reason approx. half year ago it worked fine but now I published a new game one month ago and I'm not receiving payment, what could be the problem?

Thanks!

I received a payment end of last month, but just set the payout destination to PayPal today.  I know there is a delay from Itch to Paypal and from Paypal to me, but I wonder if there is a menu I missed to see where the money goes or at which state of processing it should be? 

Under payout, I saw

"Initiate new payout

You don't have any payments available for payout"

But on my creator dashboard in the payment tab it indicates I received one.

I seem to be really bad at searching topics on the forum and it seemed that the contact support was for my assets or setting my email.