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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,765 topics · Next page · Previous page · First page
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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 7 days ago
590 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
831 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,092 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,250 views
So, I'm having a common problem with publishing my project. I've created an account and posted the game there, but unfor...
started by XBlackBoxX Aug 14, 2022
3 replies
345 views
Whenever I run my game It won't load. My browser console says "Failed to load resource: the server responded with a stat...
started by Sunny Parks Aug 16, 2022
1 reply
736 views
Trying to get the Last Barbarian game working but I'm new to this stuff so I'm hoping someone can help.
started by jpdelta Aug 16, 2022
358 views
No replies yet
I see that you can change your writing into HTML in your individual itch.io games/projects. Can it help your games'/proj...
started by Next Level Gaming Aug 13, 2022
3 replies
972 views
Hello, I've been using itch.io as a developer for a while but I'm about to switch to a slightly different type of projec...
started by Navypink Aug 13, 2022
1 reply
1,075 views
Why is it so many Adult VNs use MEGA, when they know the file is too big for MEGA to download?
started by UK_John Aug 13, 2022
293 views
No replies yet
How long has everyone on the platform waited for their form to get confirmed? It's been about 7 days for me, almost 8 an...
started by Cute Fame Aug 12, 2022
10 replies
716 views
Hi, I thought that by selecting the "set different prices on your files" option you could set a price to pay to access o...
started by Hardcorn Aug 12, 2022
1 reply
502 views
I edited my game project's tag line and my project is missing on the search like "pygame" .The project was already publi...
started by Uniquebeat Aug 12, 2022
2 replies
313 views
I was recomending a game and i got this message Don't recommend games you're connected to, it's against the rules. from...
started by coa Aug 12, 2022
7 replies
299 views
I am a developer. I initiate a new payout via paypal 55 days ago. But I still in a ' in review ' state. When can I get t...
started by baisezhao Aug 12, 2022
2 replies
324 views
I've read a lot of post about the fact that the admin have to check and accept the Jam in order for it to be apparent on...
started by TheSnowly Aug 11, 2022
228 views
No replies yet
This is a problem that started for me about six months ago. Prior to that point, whenever a creator I was watching updat...
started by Bobby Thornbody Jul 11, 2022
1 reply
382 views
QuestionSearch issue
I'm new here, I've posted my first game, yet neither I nor my frienda can find it if I search it in the search bar. Howe...
started by Gheimz Aug 11, 2022
2 replies
284 views
Hi! :) We uploaded a graphical asset pack yesterday (basically a bunch of NPC portraits), and published it... Thing is...
started by CrimsonDelightGames Aug 10, 2022
2 replies
306 views
Hey itch, by navigating assets tab i saw that there 's was a related collections tab in the right corner , as a creator...
started by styloo Aug 10, 2022
2 replies
221 views
Hi, I have created my game Sandream and uploaded pictures and game file one month ago, and set the state for public, but...
started by blusped Aug 10, 2022
5 replies
289 views
I understand that it makes sense in many ways to have a discussion board or dev logs per title/product but it can be har...
started by LTN Games Aug 09, 2022
1 reply
279 views
The instructions for having a pre-order says: "A project is a pre-order if all its public uploads have the This file is...
started by recoculous Aug 06, 2022
4 replies
1,011 views
Apologies if this is a known or intentional issue, but I noticed that gifs (uploaded as screenshots) show up smaller in...
started by Paul Jun 21, 2022
3 replies
392 views