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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 8 days ago
610 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
833 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,118 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,257 views
I published my first paid game here on itch on Thursday, July 28. Other than having a complete game page, I am very much...
started by devbymarc Aug 02, 2022
8 replies
422 views
Hey there, looks like my navigation bar keeps hovering over the page body (so frequently hiding the game title or ruinin...
started by Nicolas Folliot Aug 09, 2022
186 views
No replies yet
Hi! We are crossbell team. We made 3 posts in last time, But, We couldn't find our developer logs under "Developer logs"...
started by crossbell Aug 08, 2022
2 replies
416 views
I've been searching through a tag, but most of the results are visual novels, i dont like visual novels at all, how can...
started by Toilet Lord Jul 27, 2022
2 replies
289 views
I read the page in the docs about it and I understand it should take longer for me since it's my account is new but it's...
started by Xanthius Aug 06, 2022
8 replies
419 views
As the title says... I bought the Ukraine bundle and ever since I keep getting emails from the developers of various gam...
started by swimxy Jul 08, 2022
1 reply
303 views
Simply searching my username along with "itch.io" is enough to show a lot of stuff, even just things I've commented on...
started by Deleted Account Aug 08, 2022
3 replies
275 views
I listed a few of the pixel art assets from my game for sale, but they aren't showing up.... https://copywright.itch.io...
started by Copywright Aug 07, 2022
4 replies
427 views
Hey, i uploaded a game recently and the "Browser Plays" graph is not showing in the analytics. It also doesnt appear on...
started by LionEY Games Aug 07, 2022
209 views
No replies yet
Any idea how to fix it? I have stable internet connection. It's same in browser. I added picture heve but I don't know i...
started by JoeKing29 Aug 07, 2022
1 reply
206 views
Hi everyone! I was looking for devlogs tagged " culture "and " tutorials " to read and I noticed that the "Most Recent"...
started by LinXueLian Aug 06, 2022
3 replies
440 views
Hi, my name is Dottoru. I'm a NSFW game developer. I am very sorry for bothering you, but it is very URGENT case: Someon...
started by dottoru Aug 07, 2022
3 replies
1,825 views
I read the Getting indexed on Search & Browse as well as Maximizing the visibility of your project I have filled most th...
started by AEonAX Aug 06, 2022
7 replies
357 views
Most of the items I sell / plan to sell on here are in the $1-5 range or pay-what-you-want. I was looking at the PayPal...
started by Nash High Aug 06, 2022
264 views
No replies yet
Hello. I've been trying to add a cover and screenshots to the game page for the second day, but the second day either gi...
started by August Aug 06, 2022
4 replies
290 views
Is it possible for me, a seller, to mix two versions of my own games in a bundle? For context, the first version is a re...
started by Feohtan Aug 06, 2022
159 views
No replies yet
I was gonna advertise a website. THEN REALISED. I should probrably make a discussion.. So yeah, Can I or not?
started by istdev Aug 05, 2022
1 reply
247 views
I recently saw the awesome AI generated game PsyGan and downloaded it, but I have no idea how to load it onto my quest...
started by AlexanderJenkins Aug 06, 2022
211 views
No replies yet
We just published the free to play Demo of our game "Hermit: an Underwater Tale" ( https://early-coffee-games.itch.io/he...
started by Early Coffee Games Aug 04, 2022
2 replies
337 views
started by Suspended Account Aug 05, 2022
1 reply
275 views