Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,161
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,161 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
479 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
4,989 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,651 views
hey, I know this might be a stupid question but I want to know before purchasing the Ukraine bundle. I would like to buy...
started by anna Mar 08, 2022
3 replies
1,094 views
Sorry if this has been asked before! I'm looking at the Ukraine bundle and I'm 100% down to purchase regardless of the a...
started by stiffieuyhh Mar 08, 2022
1 reply
445 views
Hi, I installed the app, linked my account, it opened ok and after a few seconds, it just went black. Closed and re laun...
started by elbartowsky Mar 08, 2022
1 reply
140 views
if you purchase a bundle of games and some of them are also available on steam, can you access them there somehow? Or do...
started by Johnnyblushoes Mar 08, 2022
267 views
No replies yet
Hey all. My 1st game (released 2 weeks back) doesn't show up in Search, by full title, by developer name, or by tags. Un...
started by AcroGames Mar 08, 2022
4 replies
231 views
Hello fellow developers and gamers! Previously we had great bundles for causes which turned out really successful in hel...
started by Stefan Mijucic Feb 26, 2022
27 replies
1,925 views
like the title says, how do i think of a non-cringy good name? i make games so it could be relating to that, i hate my c...
started by Coravex Studios Mar 08, 2022
212 views
No replies yet
I did a search for this issue and a similar post popped up a few years ago. Just wondering if anyone else has had issues...
started by The Daemos Chronicles Mar 08, 2022
2 replies
1,058 views
Greetings, I would like to sell my games and other stuff using itch.io, but I must, as a taxpayer, to provide regular in...
started by Vestina Mar 07, 2022
4 replies
639 views
Tengo una pregunta si quisiera publicar un juego de flappy bird hecho por mi recibire consecuencias por los derechos de...
started by Killspree Mar 07, 2022
2 replies
257 views
Hi there is some countries which stripe and paypal don't work can you add wise as alternative payment method because it...
started by aleovera Mar 06, 2022
257 views
No replies yet
i just signed up to play “vampire survivors” but i can’t play the game on my ipad is this normal? because i can pl...
started by chaewontwothree Jan 24, 2022
3 replies
804 views
I recently saw this vendor account and was wondering if anyone could confirm that this was piracy? https://immanitas-ent...
started by RedEyedFigure Mar 05, 2022
3 replies
318 views
Hello, My game Employee A is not showing in Itch browse or search results - it can only be seen by direct navigation. I...
started by Cross Couloir Mar 04, 2022
3 replies
352 views
I made 2 games, Megaventure and Sandbox , that are still showing up in the itch client under my creations even though I...
started by VoidMyst Mar 04, 2022
1 reply
212 views
So according to the rules, you are not allowed to promote yourself too much. As a new publisher I would like to advertis...
started by Joeysquatch12 Mar 03, 2022
22 replies
743 views
Hey there, started running into an issue with the "choose file from dropbox" button on my game's page the other night. I...
started by Untrustedlife Mar 03, 2022
4 replies
352 views
Hello I recently Joined the Brackeys Game Jam 2022.1 and in my analytics for my game the number of ratings it shows up a...
started by DeeRaghooGames Mar 03, 2022
2 replies
177 views
Hi. Whats wrong? Can't use a external url for the download of my new game.
started by Val Games Mar 03, 2022
2 replies
316 views
Hi, I'm creating this topic because I think it'd be awesome if itch.io implemented this feature. (Because the FAQ sugges...
started by inverts Mar 03, 2022
157 views
No replies yet