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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,198 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 22 hours ago
87 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
503 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,160 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,702 views
I know that itch.io has no plans on adding a "claim all" button on a bundle and get why. But is it possible to implement...
started by wavesofbabies Mar 11, 2022
159 views
No replies yet
My card was charged the amount it was said for the game but no confirmation email was sent, it said my zip code was wron...
started by AlterVale Mar 11, 2022
5 replies
717 views
I just got the Bundle for Ukraine, but am having a tough time looking through the bundle for the types of games/programs...
started by ffboss Mar 11, 2022
2 replies
503 views
QuestionPaypal
can i add my paypal to get donations? im 13 years old and i want to start making money and i dont have a credit card is...
started by oshied Mar 10, 2022
1 reply
278 views
I'm gonna buy the Ukraine bundle and I wanna know, is there any way to remove or hide items from my library? I don't wan...
started by DynastyStar Mar 08, 2022
6 replies
3,612 views
I installed a game by the launcher, but it doesn't work (I tried different versions). I want to know how can I run games...
started by Leonidaman Mar 10, 2022
1 reply
369 views
I'm trying to upload a browser game exported from Tyranobuilder as HTML5 to Itch, and for some reason it is not loading...
started by Paper Moon Studios Feb 13, 2022
11 replies
2,659 views
Hello, I recently bought the TTRPGs for Trans Rights in Texas bundle, which contains a whopping 493 items at the time of...
started by Poppamunz Mar 09, 2022
3 replies
328 views
I want to get donated but I don't have a credit card can I use a paypal?
started by oshied Mar 10, 2022
228 views
No replies yet
I recently used publicly-visible collections to organise my profile page, giving me three categories of project. Now, by...
started by Ian Eborn Feb 18, 2022
1 reply
163 views
Hi! Im currently trying to make a tool to help download itch.io tools. Ive scowered the internet to find any API URLs th...
started by HawDevelopment Mar 10, 2022
129 views
No replies yet
When i tried to open Standerd_Deep.exe it says mono: function mono_set_break_policy not found My pc is support recommend...
started by Unknown_blogz Mar 10, 2022
1 reply
176 views
Please help, my game jam “Hand of Infinity Game Jam 2022” is not showing up in the jams page.
started by Grasp Games Ayush Dutta™ Mar 09, 2022
4 replies
243 views
Hey All, I just wanted to get a quick clarification on whether Pay What You Want titles would be considered a form of do...
started by NicholasDrake Mar 10, 2022
199 views
No replies yet
There are numerous reasons not to use icon fonts in place of images, but the main ones relate to accessibility: -They co...
started by imafua Mar 09, 2022
146 views
No replies yet
So, I went and bought the Ukraine Bundle for $20 without an account at first, then when I went to the download page it s...
started by JustUai Mar 08, 2022
2 replies
375 views
I have just purchased over 600 items in two bundles. How do I group-download them? I mean, am I to click "download"...
started by KubaPolkowski Mar 08, 2022
3 replies
1,222 views
Might be a bit silly, But I have noticed that the HTML5 games are hosted in http://v6p9d9t4.ssl.hwcdn.net/ but, the prob...
started by i_am_adrish Mar 09, 2022
203 views
No replies yet
This is possibly a stupid question so apologies in advance, however, once you have downloaded a game from your library w...
started by bonschai Mar 09, 2022
1 reply
6,813 views
I saw https://itch.io/t/834965/claim-bundle-tool Is there still now claim all button today?
started by Defender8311 Mar 08, 2022
1 reply
966 views