I did a search for this issue and a similar post popped up a few years ago.

Just wondering if anyone else has had issues contacting support. I've emailed about two requests in the last month, but haven't received a response.

I see that the admin is fairly active, so assuming this is seen quickly, here are what the emails were about.

1. I was interested in adding CSS to my game project page before launching.
2. I also have a compressed file of my game exceeding 1GB, but less than 1.5GB, and would like to increase the file size limit.

Thanks for the help.

I don’t see any tickets associated with your account.

From the rules:

Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven’t already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account.

Ensure you contact us using the address that is on your account from this page: https://itch.io/support Otherwise, our team can make no changes to your account.

For CSS support ensure you’ve read this page: https://itch.io/docs/creators/css-guide

Hope that helps

I read the rules.

As I mentioned in my first sentence, I did search and found a similar post where someone had to come here directly for a response - https://itch.io/t/253300/need-to-upload-2gb-game

The docs page seems to be tough to navigate to, so I couldn't find the FAQ, but I did follow the instructions for getting CSS Access.

My second email to support is fairly recent, March 4, but my first email about CSS was sent back on February 12. Not sure why I'm not showing up. According to my account settings, I used the same email.